How do cancel Virgin contract?

SpenderBob

I rang Virgin Media at 8:50 this morning to cancel my contract. After 50 minutes with no answer I gave up. I tried the message technique and got transferred to WhatsApp at 9:50. I was contacted by a member of the team at 11:13 who tried to sell me a new deal, despite me making it clear to the Bot that I wanted to leave. She said she was transferring me to Customer Relations at 11:32 and I am stil waiting for them to get in touch.
I have had a couple of messages with smiley faces that looks like they are laughing at me.
I tried the complaints tab and the person on that tried to sell me a deal and, despite my posts, he then transferred me to the Customer Relations team and that disappeared into the ether.
Is there any way I can get my contract terminated? Is there anyone I can complain to?
Can I e-mail them and tell them the contract is ending in 30 days time and cancel my payments after that?
I wouldn't touch Virgin with a barge pole after this and would very strongly recommend that no-one else uses them.

DO NOT USE VIRGIN!!!!!!

sadie222

Cancel in writing

You can send your letter to:

Virgin Media,
Sunderland,
SR43 4AA

Remember to include your account number address, full name and phone number in your letter, so we can contact you to discuss the necessary details.

SpenderBob

Why should sending a letter be any more efficient? Would cancellation be taken as the date on the latter? The purpose of the operation, as I see it, is to keep me on their books for as long as possible, even hoping that if they make it difficult enough I will give up and stay, and I can't see me getting a reply for a week. There ought to be a legal requirement on companies to act within the day. I don't want to talk to the retention staff, I am past that stage, I want to cancel. I have gone from wishing to change provider to never considering Virgin again.

SpenderBob

Trying again today. Went on WhatsApp at 8:55, transferred to an agent at 10:04 who tried to get me a deal, the third one who has tried, deal nowhere near competitive so they said they would transfer me to retention staff at 10:26 and I am still waiting. This is scandalous. I can envisage the staff meeting up and exchanging tales of how long they have strung along people wanting to move. Really, really poor company to deal with. 
Even sending them a complaint doesn't work. You connect to a staff member who tries to give a deal then says they will pass you over to the retention staff.

QuestyC3

Please keep us updated! I'm about to go through this process in about a month or two

SpenderBob said:

Trying again today. Went on WhatsApp at 8:55, transferred to an agent at 10:04 who tried to get me a deal, the third one who has tried, deal nowhere near competitive so they said they would transfer me to retention staff at 10:26 and I am still waiting. This is scandalous. I can envisage the staff meeting up and exchanging tales of how long they have strung along people wanting to move. Really, really poor company to deal with. 
Even sending them a complaint doesn't work. You connect to a staff member who tries to give a deal then says they will pass you over to the retention staff.