Virgin Media - 1Gbps

jackery

Hi all, 

I hope you're well, I've taken a new contract with Virgin Media that provides 1gbps speed. Their internet router offers 1gbps via ethernet but not WiFi, this is due to their router only being WiFi 5 and not WiFi 6... I've discussed this with them and they're saying they don't offer a WiFi 6 router as standard and I'd have to foot the bill for it. 

I feel this is wrong, is there anything I can do? Their complaints go nowhere. 

Thanks
J

webjaved

How much are they charging you for the WiFi 6 router?

They should provide you with this so you can take advantage of 1gbps

Have you run a speed test over WiFi to see what speeds you are getting?

jackery

webjaved said:

How much are they charging you for the WiFi 6 router?

They should provide you with this so you can take advantage of 1gbps

Have you run a speed test over WiFi to see what speeds you are getting?

They won't sell a WiFi 6 router, the first thing I knew was on the installation date the engineer said you have a WiFi 5 router which can only push 500meg (or just over) to the house on WiFi unless it's ethernet in which case it's 1Gbps. 

Virgin say they're trailing the technology and not adding new people onto the trial until it's completed as the kit will get renewed after the trial. 

The technician and people on the phone said either to buy my own router (which I think's wrong as I am paying for something they're only half providing) or live on internet cables (which not everything can).

My speed test the other day was 496 meg on wifi and 980 odd on Wired.

Thanks 

iniltous

No one guarantees speeds over WiFi, if you bought in the misapprehension that 1Gb was available on wireless devices , you should have asked first, even if they supplied a WiFi 6 device, environmental variables etc could mean you wouldn’t  get 1Gb anyway,
TBH what exactly are you missing out on by having a 1Gb available on a wired devices and ‘only’ 500Mb wireless ?

jackery

iniltous said:

No one guarantees speeds over WiFi, if you bought in the misapprehension that 1Gb was available on wireless devices , you should have asked first, even if they supplied a WiFi 6 device, environmental variables etc could mean you wouldn’t  get 1Gb anyway,
TBH what exactly are you missing out on by having a 1Gb available on a wired devices and ‘only’ 500Mb wireless ?

I asked on if it came with 1 gig on wireless and wired and the sales consultant advised me yes, the support team all say that the box provides 1g wireless and wifi but speed test says 500meg & the tech that installed advised otherwise too. 

I wouldn't've paid for the upgrade if it wasn't possible as I was already getting the 500meg so I've just increased the bill for no reason? 

The_Fat_Controller

WiFi 5 can support it, from t'interweb.

How fast can WiFi 5 be?

1300 Mbps

Under ideal conditions, 2.4 GHz Wi-Fi will support up to 450 Mbps or 600 Mbps, depending on the class of the router. 5 GHz Wi-Fi will support up to 1300 Mbps.

littleboo

The point of a high speed service in a domestic environment is usually to support multiple streams, not just one device maxing out the bandwidth.. I appreciate that use cases vary.

Woby_Tide

Their routers are awful anyway. It's fine for getting the signal into the house but it's far better to invest in your own  WiFi network that works for your property now and then whenever you do change suppliers you are just plugging the new connection in rather than having to tweak the WiFi all over again. Yes it's an outlay but takes away the pain of suppliers who have substandard equipment and you get used to it and can set it up however you want and suits the way your household works

Roland_Sausage

Before you shell out for a Wi-Fi 6 router, do you even have any devices that support it?