Terrible experience at Argos in Lincoln

SuperJram

The store manager Lincoln Sainsbury. We Had a very upsetting experience with this manager over a faulty cleverspa hot tub refund. Argos customer service has opened a investigation on this experience and have apologised refusly on behalf of him and have admitted his awful unprofessional manner. They also said i have a right to a refund as its in 30 days of purchase. They have wrote all this on the order notes. He is still refusing refund after this. He admitted i came in with a faulty product even though to get out of trouble from customer services he had told them i had changed my mind on reason for return which was another lie, which has also been noted  he has the power as its at his discretion wether he grants a refund or not. When asked why he wouldnt refund even though this is the policy on the 30 days. He says i dont have to give a reason. This should not be happening the way we got treated was harahly unreasonable. Never witnessed that behaviour from a manager ever before. Citizens advice, trading standards, financial ombudsman have now been contacted

jon81uk

FYI financial ombudsman has nothing to do with customer service.

The_Fat_Controller

Get customer services to process the refund if they have agreed you are entitled to it.