Eon next

Jordanparly92

I’ve noticed a potential issue as stated the engineer kindly swapped my meters however I’ve noticed as the meter was dead my previous reading had been noted as all 0s how are eon suppose to generate a bill

will they just estimate? I wouldn’t be best please with this as I haven’t used the gas this month due to the warm weather

Astria

Jordanparly92 said:

I’ve noticed a potential issue as stated the engineer kindly swapped my meters however I’ve noticed as the meter was dead my previous reading had been noted as all 0s how are eon suppose to generate a bill

will they just estimate? I wouldn’t be best please with this as I haven’t used the gas this month due to the warm weather

They will estimate based on past years readings, but if the duration is short they might just bill for standing charge and not bill for the amount used as a gesture of goodwill.

Alnat1

Had you given a fairly recent meter reading before it died?

Jordanparly92

Yes but they was wrong and generated a £20 credit didn’t reflect any usage I usually sent manual readings after the smart ones every month but with the meter being dead this time I couldn’t 

Alnat1

Ah ok, I hope they come up with a sensible bill then, good luck.

Jordanparly92

Me too this had been a bit of a nightmare il give them a call tomorrow

Onehappychap

I am finding them a nightmare to deal with. Same/similar issue to Jordan. No working gas meter (had this independently checked by another company) and they are refusing to change it. This is preventing me from being able to see my usage, leave them. Have an ombudsman complaint open which they are lying to the ombudsman on how they are dealing with me (but I am forwarding all emails to ombudsman that they claim aren't happening, being said).
What was your final resolution Jordanparly92?