Easyjet cancelled 1.30 HR notice, compensation?

Parisien

Was to fly Gatwick to Nice ,Thursday 16th June 18.25 hrs, they cancelled at 17.00 hrs when in duty free. They claim it was air traffic control restrictions by Gatwick airport ( ergo exceptional circumstances, supposedly can't claim), how can we fact check this? Also cancelled the same day 14.00 hrs flight to Nice. 

If airports fault, can we seek compensation off them? As it was just a long weekend trip, the next flight was 4 days later with Easyjet, other routes far too much grief!

Any help appreciated 

eskbanker

I'm not aware of any independent source of reliable cancellation reasons, but if it was ATC restrictions then there is no redress from the airport - apart from anything else it's not their fault either!

Parisien

So despite part of ticket price going towards use of airport and resources, no-one is responsible, takes any liability for ruining a long weekend at 90 mins notice?

Hoping someone has challenged this dreadful state of affairs in UK airports!

Westin

Not sure if an impact on 16th but Gatwick has had some ATC staffing issues recently.  For a few hours on one day in past two weeks I recall reports that some inbound flights diverted as LGW closed for a short period due to no ATC cover.  Other days reports of flow restrictions due to shortage of controllers.

Westin

16JUN EZY8359 LGW NCE was indeed cancelled. The aircraft scheduled to operate the flight (G-EZBH) had that day already operated flights from Aberdeen to Gatwick, Gatwick to Nice, back again, then Gatwick to Glasgow and back again. It had been running to time for the first part of the day but started to pick up small delays starting on the previous NCE LGW flight. It then picked up substantial delays on the LGW GLA LGW flights before your cancelled NCE one. The aircraft had been due in from GLA at 17:35 for your flight to NCE at 18:20. It did not however get into LGW until 20:07. It then remained at LGW until the following day. ATC may well be contributing factors.

Parisien

So in reality, an accumulation of delays may well have been the true/ most of reason it was cancelled?

Thanks for that, is there an easyJet complaints/discussion etc forum due to endless recent failings?

eskbanker

Parisien said:

So despite part of ticket price going towards use of airport and resources, no-one is responsible, takes any liability for ruining a long weekend at 90 mins notice?

Hoping someone has challenged this dreadful state of affairs in UK airports!

It depends what you mean by responsibility and liability - you have a contract with the airline and they are correspondingly responsible to you, but the fact that the EC261/2004 compensation rights don't oblige the airline to stump up here doesn't mean that any other party has any financial liability to you.

You might perceive it as a "dreadful state of affairs in UK airports" but it'll be the same across the EU and I'm not aware of any aviation compensation schemes elsewhere that would offer you redress in such circumstances, but happy to be corrected on that....

Parisien said:

is there an easyJet complaints/discussion etc forum due to endless recent failings?

You could try https://www.flyertalk.com/forum/easyjet-easyjet-plus-775/ 

Parisien

https://m.belfasttelegraph.co.uk/news/northern-ireland/dublin-airport-delays-debacle-daa-may-refund-all-holiday-costs-including-hotels-and-apartments-41768088.html


It appears the Irish have stepped up to the mark!

Prefer to get this settled via easyJet, but may be a long shot.

eskbanker

Parisien said:

https://m.belfasttelegraph.co.uk/news/northern-ireland/dublin-airport-delays-debacle-daa-may-refund-all-holiday-costs-including-hotels-and-apartments-41768088.html

It appears the Irish have stepped up to the mark!

Fair enough, although that does seem to be a one-off discretionary concession rather than a legal entitlement - airports are in direct control of security staffing too, more so than ATC services....