fixed term contract and house move 18 June 2022 at 12:17PM in Broadband & internet access 4 replies 111 views

canaldumidi

If I take out a fixed cotract, say 18 months, and later move house, do I pay penalties if the new house can't be served by the provider?

erik85

Perhaps it depends from provider to provider, however Vodafone told me they're not charging anything if we were to move and the place we're moving to cannot be served by them.

matelodave

Possibly - it depends who the contract is with.

You need to check the T&C's of the contract you are contemplating taking out to see what it says.

In the end if you break the contract because you've moved then the company isn't at fault if you decide to move whether they can provide a service or not and so would be entitled to charge an early termination fee.

Most companies will waive he ETC if you take up another contract  with them at the new address but not all will if they can't provide a service

canaldumidi

Vodafone swear blind on the phone (both their Sales and Home-Move reps) that if they cannot provide service at a new address, they will cancel the service contract with no fees or penalties "since it is not your fault that we cannot provide service at the new property".

But their T&Cs say different:

If we are unable, for any reason, to provide a Home Broadband and Phone Services to your new address in the UK then you will be entitled to end this Agreement subject to provision by you of
reasonable evidence of your change of address and payment by you of all charges owing up to the date that we disconnect your service. We reserve the right to apply any termination fees/or charges. Please see the Price Guide for details.

Believe the reps or the T&Cs for what they actually do........?

Neil_Jones

As a general rule if its written down it will usually be what happens.

When what they say on the phone contradicts the printed version usually means one of two things:

1) the policy has just changed, or

2) They don't actually know.

But that being said, "we reserve the right to apply any ... fees" suggest they may or may not.  So how's your luck?