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NSI - mad as a box of frogs
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Murphybear
Posts: 7,967 Forumite


I’ve never had a problem with NSI until today. I bought a little car today and paid the deposit, the balance will come from my Premium Bonds. I logged in as usual, no problem, then asked for the money to be paid to my bank account. I’ve never had a problem before this. It asked for my memorable information, 2 questions and I got one wrong
. My first cat? I’ve had dozens including when I was a baby. It said I had 4 attempts but decided to log me out and send me a new password by post. Post? This is the 21st Century. I know my password, that wasn’t a problem. Grrrr

I gave them a ring, big mistake. I got an automatic assistant, it drove me mad, it kept asking “what do you want to do today” and I told it a dozen times then started shouting. Yes I know shouting at a virtual assistant is a waste of time. It asked me if I wanted to speak to someone and I said yes. Massive disbelief I got a real person in 10 seconds. She couldn’t help, said I couldn’t change my pasworword on the phone, they would send me a password by post. Post. This is the 21st Century.
Rant over. I’ll just have to wait a bit longer for my shiny little Yaris.
Rant over. I’ll just have to wait a bit longer for my shiny little Yaris.
1
Comments
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I've done it at the automated systems at other places and felt awful afterwards.
The reason they post I guess is for your own safety.
I even shout at Alexa and Google but it is often my fauly as we have both systems and I call one the other etc and they get more confused.
I worry a lot and because of that I often prepare things before the event.
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I would be more upset if they updated my memorable information on the phone - particularly if I had got it wrong 4 times.1
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