We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

NSI - mad as a box of frogs

Options
I’ve never had a problem with  NSI until today.  I bought a little car today and paid the deposit, the balance will come from my Premium Bonds.  I logged in as usual, no problem, then asked for the money to be paid to my bank account.  I’ve never had a problem before this.  It asked for my memorable information, 2 questions and I got one wrong  :#. My first cat?  I’ve had dozens including when I was a baby.  It said I had 4 attempts but decided to log me out and send me a new password by post.  Post?  This is the 21st Century.  I know my password, that wasn’t a problem.   Grrrr

I gave them a ring, big mistake.  I got an automatic assistant, it drove me mad, it kept asking “what do you want to do today” and I told it a dozen times then started shouting.  Yes I know shouting at a virtual assistant is a waste of time.  It asked me if I wanted to speak to someone and I said yes.  Massive disbelief I got a real person in 10 seconds.  She couldn’t help, said I couldn’t change my pasworword on the phone, they would send me a password by post.   Post.  This is the 21st Century.

Rant over.  I’ll just have to wait a bit longer for my shiny little Yaris.  

Comments

  • diystarter7
    diystarter7 Posts: 5,202 Forumite
    1,000 Posts First Anniversary Name Dropper
    I've done it at the automated systems at other places and felt awful afterwards.
    The reason they post I guess is for your own safety.

    I even shout at Alexa and Google but it is often my fauly as we have both systems and I call one the other  etc and they get more confused.

    I worry a lot and because of that I often prepare things before the event.

  • Olinda99
    Olinda99 Posts: 2,042 Forumite
    1,000 Posts Third Anniversary Name Dropper
    I would be more upset if they updated my memorable information on the phone - particularly if I had got it wrong 4 times.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.