Currys bundle deals ripoff

abri2801

Not sure if anyone else has had this issue but I bought a tablet and cover saving within the bundle a massive 99p. Curry's dropped the price within 7 days of purchase by £89.00. New sale price £239.00. Bought for £328.00.
I therefore contacted them and was promptly told they do not price match the bundles. 
 Firstly being told that the cover was £151 but I corrected the assistant as it sells on their own website for £39.99.
I complained as nothing on website saying they don't match their own bundles. Nothing on the page when I was buying it saying this. 
I stuck to my guns on this and they haev submitted a price match form but I do not hold my breathe. Not sue if I can take this further but any advice would be helpful as I am thinking of taking this to the retail ombudsman if they reject. I have all screen prints receipts and a print of the t&cs too. 

diystarter7

Thanks, OP. My understanding was a  bundle or no bundle they would honour the price match.

At times talking to one person you may got the wrong asnwer as they are new or not so good at their job
See how it goes and if you need to, demand to speak with their manager.

If you dont get the money back which I doubt, tell them to direct you to the info re bundles and if ture tell them to make it clear and not hide it. IE very small print.

TELLIT01

Their pricematch states that if you see a lower price elsewhere....  This example is not 'elsewhere' it's with Currys so the pricematch promise doesn't apply.

abri2801

No. You will find that they also price match own predicts if they drop the price within 7 days. If this hadn't been a bundle they would have down it apparently. So the question is why not the bundle... 

abri2801

Products not predicts. Sorry

sheramber

Website price promise states

Cannot be used with any other offer.

A bundle may be considered another offer.

Sandtree

abri2801 said:

No. You will find that they also price match own predicts if they drop the price within 7 days. If this hadn't been a bundle they would have down it apparently. So the question is why not the bundle... 

Their T&Cs strictly say they dont... obviously they are free to go beyond their T&Cs if they want to but they can also say no if they want to. 

abri2801

So really what we are saying is don't buy bundles as if I have bought separately I would be able to price match the tablet alone and have been refunded £50.
Its madness. I might return it and rebuy it at the lower price. I was going to buy another for my mam so they can keep in touch as both in separate care homes. But won't be buying from Curry's again as although it states and might be considered another deal, it's the same deal that they have reduced and I think they know this and are trying to wriggle out of it.
If this was say John Lewis, they would have sorted straight away. Lesson learnt I would think 

powerful_Rogue

abri2801 said:

So really what we are saying is don't buy bundles as if I have bought separately I would be able to price match the tablet alone and have been refunded £50.
Its madness. I might return it and rebuy it at the lower price. I was going to buy another for my mam so they can keep in touch as both in separate care homes. But won't be buying from Curry's again as although it states and might be considered another deal, it's the same deal that they have reduced and I think they know this and are trying to wriggle out of it.
If this was say John Lewis, they would have sorted straight away. Lesson learnt I would think 

I wouldn't count on it.

Either way, you was happy with the price you paid originally.

jon81uk

Where does it state that Curry's will refund you if they drop the price?
Price promise | Currys

diystarter7

jon81uk said:

Where does it state that Curry's will refund you if they drop the price?
Price promise | Currys

A bit sly but I think this may be it from your link

• On the product page, you should see a ‘Price promise’ link just below below the 'Add to basket' button.

• If available, you should see a comparison between Currys and our competitors’ product and delivery prices. If you can’t see it, the product may only be available at Currys.