Can someone help me understand what I can claim and how best to go about it

We had our return flights cancelled by easyjet with a few hours notice. It was just a text that told us to rebook via the app. The first alternative flight they offered was 7 days later, which was not an option for us (work, school, not wanting to spend a week in easyjet prison etc). 

The easyjet website offered no means of contact and just informed us that they are a "digital airline" so there was no phone number. Odd - they weren't when we booked and what is a "digital airline" anyway??? Does that mean they could email me home?? We took things into our own hands and found our own way back. 

The route home wasn't cheap (two flights and a ferry) plus we stayed in a cheap hotel one night and had a meals and taxis to move from port to airport. We tried to keep costs down, but they were definitely north of £1500 in direct costs.  Easyjet have refunded us about £600 for the cancelled flight, which weirdly is about 40% of what the return flight cost originally.

The original flight was under 1500km each way, so in that £220 compensation bracket.

I don't understand where the £220 (x4 people) fits in. Should I be due the refunded flight plus the compensation, and be out of pocket for the remainder or should I be able to claim the return journey?  Easyjet of course have been no help at all. 

Comments

  • eskbanker
    eskbanker Posts: 30,970 Forumite
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    Yes, (assuming the cancellation wasn't due to exceptional circumstances beyond the airline's control) you're entitled to claim the £220 compensation for a cancelled flight in addition to the cost of replacement flights in order to return home under comparable transport conditions at the earliest opportunity.  Airlines won't necessarily be prepared to stump up every single cost incurred so you may have a battle to recoup everything, but worth pushing if it genuinely was the most cost-effective method - if they haven't provided a breakdown of their offer then that would be a starting point for further negotiations....
  • Westin
    Westin Posts: 5,940 Forumite
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    The compensation for the short notice cancellation (£220 pp) is one thing.

    You should also be able to claim for the reasonable costs of an alternative flight (or travel as you did by plane/ferry) to get home if EZY were unable to offered a timely alternative - but I don’t think you can claim both a refund of the original flight PLUS the new return travel arrangements.  That would be double dipping.
  • Much appreciated. The above was my original take, but they have been doing a great job of trying to bamboozle us over this.
  • Westin
    Westin Posts: 5,940 Forumite
    First Anniversary Name Dropper Photogenic First Post
    Have you claimed for a refund on your cancelled flight AND costs for new travel to get home?
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