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Dazzler_3000

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[Deleted User]

Dazzler_3000 said:

 Can I complain for compensation due to loss of earnings or, if I buy a 4G dongle, can I claim back those costs? I'm unable to work so I'm losing like £250 a day or taking it as Annual leave meaning I'm down 2 or 3 holidays on top of the half day I've already spent trying to resolve this. Is this something I can easily pursue with them (even if it's taken off my bill instead of paid to me)?

As long as you ordered a business service, then yes, you'll have some rights. Check the contract to see what you can claim based on their service levels.

Obviously if you're just planning to use a normal residential service for your work, then no.

Dazzler_3000

It is just literally me working from home but does that mean I've got less of a leg to stand on?

littleboo

You can't claim for loss of earnings when you have a domestic service. 

shiraz99

Dazzler_3000 said:

It is just literally me working from home but does that mean I've got less of a leg to stand on?

Your choice to work from home so you have minimal come back if you're doing this via a domestic service. If you want the levels of support and possible compensation of a business then you need to have subscribed to a business service.

onomatopoeia99

littleboo said:

You can't claim for loss of earnings when you have a domestic service. 

And not on a business service either, unless the contract you agreed to includes compensation for consequential losses, which I'm pretty sure none of them do.

Business services will generally get things fixed faster and some offer backup connectivity options for service interruptions, but consequential loss cover is more in the realms of business interruption insurance.  The OP expecting compensation for business losses is on a hiding to nothing.

Question to them, if you lose £250/day income if your internet connection is down, why the ---- are you hunting for the cheapest and therefore nastiest domestic ISPs to use for your work?

elsien

Why can’t your employer pay for you to have a dongle - have you asked them? - or do you have a work phone you can hotspot from? 

Spies

Can you not just go into the office for a couple of days until your Internet issues are resolved?

tehone

Dazzler_3000 said:

I checked online and apparently the Automatic Compensation Scheme entitled me to something like £5 per day I'm without internet which is insanely low. I've raised a complaint with TalkTalk but I wanted to understand my rights. Can I complain for compensation due to loss of earnings or, if I buy a 4G dongle, can I claim back those costs? I'm unable to work so I'm losing like £250 a day or taking it as Annual leave meaning I'm down 2 or 3 holidays on top of the half day I've already spent trying to resolve this. Is this something I can easily pursue with them (even if it's taken off my bill instead of paid to me)?

Thanks

Taking what you've said at face value about your your daily financial loss - then why on earth haven't you spent £50 on a dongle/mifi and £20 on an unlimited one month data sim card (or even bought the same sim card and hotspotted from your mobile).

You'll have spent more than £50 of your time interacting with this thread!

Or on a more practical front do you have a neighbour you can ask nicely to borrow a wifi password from.

For reference there are plenty of business ISPs out there with better SLAs but you pay for it - I'm sorry it sounds harsh, but with a consumer ISP you've not got any guarantee of a service that is more suitable for business use

longjohnjohnson

£5 a day will more than cover the costs of a 30-day data-only SIM, which you can put in your phone and use as a hotspot.

prowla

Does your mobile phone plan include unlimited data?