Virgin Media

I cancelled my account with Virgin Media in December 2021. They told me all would be cancelled by 31st January 2022. My last payment would be February 2022. They asked that I send the equipment back , which i did and have receipts for. All gone by 02/02/22. Tivo box and Hub. 
I kept getting bills off them, would contact them and explain that my account was closed, I even raised complaints to them, Then I find out they cancelled my Tivo not my broadband. I explained I don't use their broadband I am now on BT. I don't have a Hub so cannot access their broadband. I have now been told if I pay £163 They will cancel the account. I keep going around in circles. I've raised it with my local MP but have not had any guidance as yet . As a pensioner I feel that they are taking advantage. I feel I have done all I can , so if anyone has any advice please share. 


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