Ryanair oh dear

CKhalvashi

Locornwall said:

😂 English is definitely my first and unfortunately my only language.

apologies for the confusion. I have been trying to explain my circumstance, albeit having read through I can see why it’s not as clear as I’d hoped.

I think you will see an increasing number of posts of this nature in the near future.

one person said Ryanair do not offer return flights, now I’m completely confused. Are they saying they are booked as return flights but in essence they are treated as individual flights?

OP, how many PNRs (6 digit codes) did you have for the booking involving the outbound flights and the return you later decided to not use?

If it was 1, you have a single booking.
If it was 2, you have 2 bookings.

My post above assumes you have 1 and have cancelled this booking in your refund.

The easiest way to probably ask you to check this will be in the confirmation e-mail. The PNR will be on the top right of the e-mail and will list all flights on the single booking. If there are 2 flights there, Ryanair have correctly cancelled your booking as you have asked them to.

Aylesbury_Duck

Locornwall said:

😂 English is definitely my first and unfortunately my only language.

apologies for the confusion. I have been trying to explain my circumstance, albeit having read through I can see why it’s not as clear as I’d hoped.

I think you will see an increasing number of posts of this nature in the near future.

one person said Ryanair do not offer return flights, now I’m completely confused. Are they saying they are booked as return flights but in essence they are treated as individual flights?

It seems so.  Not helped by the word "return", which can be used to describe an out-and-back combination of journeys, or the single leg to come back to the UK.  I suspect that's fundamentally the problem with understanding.  You consider you've bought "return tickets" whereas you possibly bought outward tickets and tickets to get you back!  That's why CKhalvashi's question (above) is pertinent.

Manxman_in_exile

I think a large part of the confusion on this thread is the use of different terms which sometimes are used synonymously but sometimes aren't.

eg booking; tickets; flights; legs; return

It seems to boil down to whether the OP had one booking for 4 x two leg out and back flights, or two bookings for (a) 4 x outbound legs and (b) 4 x return legs.

It's years since I booked flights myself and I have no idea whether Ryanair only offer tickets for individual flights or whether they also sell what I would term a conventional "out-and-back" return ticket

user1977

Manxman_in_exile said:

I have no idea whether Ryanair only offer tickets for individual flights or whether they also sell what I would term a conventional "out-and-back" return ticket

It's the former, like I said above. Check their prices and you'll see it makes no difference whether you're buying one or two flights at the same time.

Manxman_in_exile

user1977 said:

Manxman_in_exile said:

I have no idea whether Ryanair only offer tickets for individual flights or whether they also sell what I would term a conventional "out-and-back" return ticket

It's the former, like I said above. Check their prices and you'll see it makes no difference whether you're buying one or two flights at the same time.

I'm happy to accept your word for it.

It's just that if that's the case, I'm struggling to see how the OP (or Ryanair) have managed to cancel all eight flights if the intention was to cancel only three of them - especially if the OP's partner was checking what the OP was doing at the time...

Jumblebumble

Manxman_in_exile said:

Jumblebumble said:

jon81uk said:

It is common that if a return flight is cancelled then both legs of the booking are cancelled I think.

This is not relevant in Ryanairs case
https://help.ryanair.com/hc/en-gb/articles/360017824978-Refund-Policy

Can I cancel my Ryanair flight?

Once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. All Ryanair flights are changeable but they cannot be cancelled.

Flight dates/times/routes can be changed up to 2.5 hours before the flight departure time (name changes can be changed up to 2 hours before the flight) via 'My Bookings' unless you have already checked in, in which case please contact one of our agents using our live chat.

You don't need to notify us if you are unable to travel and if you can’t use your outbound flight, you can still use your return flight.

Maybe I'm having a very bad night, but does that link say what you think it does?  (Or am I misunderstading the point your making?)

It says (1) you can't cancel Ryanair flights but you can change them, and (2) if you don't use the outward leg of a return ticket, you can still use the return leg?

It depends on what is meant by return flight

One could  interpret the return flight in this case as meaning the inbound leg
A full sevice airline would usually cancel everthing if either the outbound or inbound is canceled but Ryanair do not do so.

Naturally if the return flight is interpreted as refering to both  legs then canceling the return flight could not do anything else except cancel both legs
and there would be no doubt.

Manxman_in_exile

@Jumblebumble -  so you are saying the OP could not have bought two-leg return tickets from Ryan air, just separate one-way outbound and return flights, so that Ryanair should have allowed them to cancel just the three unwanted return leg flighs?

CKhalvashi

Manxman_in_exile said:

@Jumblebumble -  so you are saying the OP could not have bought two-leg return tickets from Ryan air, just separate one-way outbound and return flights, so that Ryanair should have allowed them to cancel just the three unwanted return leg flighs?

But that would have lost them the protections should one flight have been cancelled.

There are benefits of doing things both ways.

Manxman_in_exile

CKhalvashi said:

Manxman_in_exile said:

@Jumblebumble -  so you are saying the OP could not have bought two-leg return tickets from Ryan air, just separate one-way outbound and return flights, so that Ryanair should have allowed them to cancel just the three unwanted return leg flighs?

But that would have lost them the protections should one flight have been cancelled.

There are benefits of doing things both ways.

You may have misunderstood me.  I was aking Jumble if he was confirming that Ryanair should not have cancelled all the OP's bookings but just cancelled the three flights that the OP wanted to cancel*.  (And by "cancelled" I mean whatever it is that the OP thought they were trying to do - whether that be cancelling the three flights or claiming tax back on them - whatever he thought he was trying to do)

*Because Ryanair only sell individual one-way flights and not two-way returns

Jenni_D

OP says that this is what the website enabled them to do ... specify the individual flights and people, so the OP cancelled (or so they thought) only the original inbound legs for wife and children. However it seems that Ryanair have cancelled more than that. (I'm not sure the OP has even yet clarified exactly what has been cancelled, despite being asked several times - I even spelled it out very clearly in an earlier reply [last post on page 2] and the OP has posted since then but still no clarification).