EON next insisting I replace my smets-1 with smets-2

graham8888

My mother is receiving aggressive letters constantly ( 91 years old) fromEON and the latest one bears the headline in red “ Your electric meter is no longer safe - we need to replace it with a new one. ( its free! ) “
There is of course nothing wrong with meter and if it isn’t safe you would have to change it immediately.
They have not visited the address to check or inspect the meter - its just the latest ( fraudulent) letter in a long line

MattMattMattUK

graham8888 said:

My mother is receiving aggressive letters constantly ( 91 years old) fromEON and the latest one bears the headline in red “ Your electric meter is no longer safe - we need to replace it with a new one. ( its free! ) “
There is of course nothing wrong with meter and if it isn’t safe you would have to change it immediately.
They have not visited the address to check or inspect the meter - its just the latest ( fraudulent) letter in a long line

It will have passed the end of it's certification period, that means it is deemed no longer safe and must be replaced. 

Let them replace the meter, there is no point in arguing for the sake of it or arguing against the inevitable. 

wittynamegoeshere

I'm with Eon Next, I have a SMETS2 meter that was fitted by my previous supplier but they're still saying that they can't connect to it, after being with them for lots of months now.

I don't think these "standards" are actually very standard at all.  Either that or my meter just doesn't work.  Either way, they don't seem very interested in doing anything about it.

[Deleted User]

wittynamegoeshere said:

I'm with Eon Next, I have a SMETS2 meter that was fitted by my previous supplier but they're still saying that they can't connect to it, after being with them for lots of months now.

I don't think these "standards" are actually very standard at all.  Either that or my meter just doesn't work.  Either way, they don't seem very interested in doing anything about it.

The DCC is responsible for your comms hub and the network, and individual meter and device manufacturers test and certify their kit for use on the network. They also build and test firmware updates. Your supplier talks to the network via an Adapter (secure software) and then can only pressure other parties when things do not work.

Are all the LEDs flashing as they should be on your comms hub? If not, your comms hub may need a remote reset. The supplier will ask the DCC to carry this out (they turn the comms hub off for 15 minutes). If that fails, then a main fuse pull may be required by a meter installer with seal authority.

wakeupalarm

MattMattMattUK said:

graham8888 said:

My mother is receiving aggressive letters constantly ( 91 years old) fromEON and the latest one bears the headline in red “ Your electric meter is no longer safe - we need to replace it with a new one. ( its free! ) “
There is of course nothing wrong with meter and if it isn’t safe you would have to change it immediately.
They have not visited the address to check or inspect the meter - its just the latest ( fraudulent) letter in a long line

It will have passed the end of it's certification period, that means it is deemed no longer safe and must be replaced. 

Let them replace the meter, there is no point in arguing for the sake of it or arguing against the inevitable. 

How long is the certification period?

matelodave

wakeupalarm said:

MattMattMattUK said:

graham8888 said:

My mother is receiving aggressive letters constantly ( 91 years old) fromEON and the latest one bears the headline in red “ Your electric meter is no longer safe - we need to replace it with a new one. ( its free! ) “
There is of course nothing wrong with meter and if it isn’t safe you would have to change it immediately.
They have not visited the address to check or inspect the meter - its just the latest ( fraudulent) letter in a long line

It will have passed the end of it's certification period, that means it is deemed no longer safe and must be replaced. 

Let them replace the meter, there is no point in arguing for the sake of it or arguing against the inevitable. 

How long is the certification period?

as long or as short as the supplier wishes it to be - it's down to them to decide how often meters should be changed. Once a year if they really wanted to.

I'm guessing its a bit different with gas meters as smart gas meters are fitted with a battery that's got a finite life of around ten years, so it they don't swap the meter or change the battery in a timely fashion then the meter will stop working.

I'd also suggest that they do them in batches by sending out a man to an area with a heap of meters to do them all in one go rather than by individually working out who's meter needs changing and doing them one at a time when they consider it due thus avoiding multiple journeys to the same area

Reed_Richards

My meter was installed in 2008.  It's digital but not smart.  No electricity supplier I have had, including my current supplier, Eon.next, has ever shown any inclination to replace it.  

molerat

The original mechanical digital electric meter in my house was replaced with my current electronic meter in 2008 at 24 years old so the current one is now 14 years old.  The gas meter is 16 years old, fitted in 2006, and replaced the ill fated electronic display one from the 90s which was only around 8 years old. So far none of my suppliers have shown any interest in them being life-ex, only Eon Next bugging me to have a smart meter.

My daughter's are even older - 2007 for electric and 2003 for gas.

Lorian

The eon.next installer turned up and I need not have been concerned, both meters swapped with no issues. I have a new Landys & Gyr gas meter and Toshiba electricity meter. Notably the electric meter now has a fairly large antenna attached in side the meter box (we are a little remote)

New IHD much nicer than the old one and more functional now it knows my unit rates.

Installer diligent and Friendly.

stewie_griffin

The electricity meter will also be Landis and Gyr. It’s the comms hub that will be made by Toshiba.