p&o refund on cruise booked within 14 days

Manxman_in_exile

G55A said:

Previous post
booked cruise at xmas 2022 on 19 may but couple days latter dates did not suit so cancelled .How can I get deposit back as p&o seemed to be not going to refund 
new 

I only looked at the terms if cancelled 90 days prior to leaving on cruise .stating full refund .I cancelled within few days of booking as my wife could not sort holidays to suit .Clerical error on my part regarding dates 

Where in their T&Cs did you read that you could get a full refund?  Section 38 in the link given by @jon81uk says that if you cancel at any time between the date of booking and 91 days before departure, then you forfeit the deposit.

Why do you think you can get it back?

Jenni_D

Although - as you already know - just because T&Cs say something doesn't make them the last word on the matter. If P&O rebook those places/dates at the same or higher prices then the OP's deposit has become a penalty - something which is not allowed in consumer contracts. P&O would only be entitled to retain their costs in handling the cancellation and the new booking, and the balance of the deposit should be returned to the OP.

Undervalued

Jenni_D said:

Although - as you already know - just because T&Cs say something doesn't make them the last word on the matter. If P&O rebook those places/dates at the same or higher prices then the OP's deposit has become a penalty - something which is not allowed in consumer contracts. P&O would only be entitled to retain their costs in handling the cancellation and the new booking, and the balance of the deposit should be returned to the OP.

Indeed.

Although, in practice for something like this, it is very difficult for the consumer to establish whether their cancelled booking was re-sold or not.

Very different from booking, then cancelling, something like a venue for a wedding reception when it would be fairly easy to see if it ended up being used on the day in question.

bris

Filling the boat would mean it's resold, that means waiting a bit and see if there are still places left, if not then the loss has been mitigated, and a refund due.

mjm3346

bris said:

Filling the boat would mean it's resold, that means waiting a bit and see if there are still places left, if not then the loss has been mitigated, and a refund due.

If the tickets were resold at a lower price than they originally got then whatever was left of the deposit after taking their expenses would be used to bridge the gap in ticket revenue so there still may be nothing to refund

G55A

Yes I understand if they had been sorting the booking paperwork etc..some sort of cancellation fee but  220.00 seems bit harsh.
Maybe I am being sore loser in this case but as I cancel within days of booking /thought company would have been bit more flexible.

eskbanker

G55A said:

Yes I understand if they had been sorting the booking paperwork etc..some sort of cancellation fee but  220.00 seems bit harsh.
Maybe I am being sore loser in this case but as I cancel within days of booking /thought company would have been bit more flexible.

Theoretically travel companies could/should consider every case on its merits and weigh up their actual costs and losses before coming up with a bespoke figure that represents these, but that would be administratively onerous, so in the real world they all publish a schedule of fixed cancellation fees, typically tiered according to time before departure (as here), and stick to that, and by making a confirmed booking you signed up to these terms.

So, at the risk of stating the obvious with hindsight, re "I cancelled within few days of booking as my wife could not sort holidays to suit", the time to check dates is before making bookings....

TELLIT01

eskbanker said:

So, at the risk of stating the obvious with hindsight, re "I cancelled within few days of booking as my wife could not sort holidays to suit", the time to check dates is before making bookings....

It would be great if we could always do that but it's not always practical.  One place I worked, where the holiday year was 1st April to 31st March, wouldn't confirm holiday dates until 1st January irrespective of when you put the request in.  Anybody wanting leave in  the first half of the calendar year had to either take a chance on the dates being agreed, or take a chance on the holiday still being available after 1st Jan.

sheramber

G55A said:

Yes I understand if they had been sorting the booking paperwork etc..some sort of cancellation fee but  220.00 seems bit harsh.
Maybe I am being sore loser in this case but as I cancel within days of booking /thought company would have been bit more flexible.

But you said the website said you could cancel and get a refund if before 90 days. Can you show us where you saw that?

longjohnjohnson

TELLIT01 said:

eskbanker said:

So, at the risk of stating the obvious with hindsight, re "I cancelled within few days of booking as my wife could not sort holidays to suit", the time to check dates is before making bookings....

It would be great if we could always do that but it's not always practical.  One place I worked, where the holiday year was 1st April to 31st March, wouldn't confirm holiday dates until 1st January irrespective of when you put the request in.  Anybody wanting leave in  the first half of the calendar year had to either take a chance on the dates being agreed, or take a chance on the holiday still being available after 1st Jan.

I'm sure that happens but the OP found out two days later that the dates were unsuitable so doesn't appear to be in that situation and appears to have created this issue by jumping the gun quite a bit.