Miss sold course

jdot1969

Hi guys just wanted know if anyone has any advice on where I stand with this one. I enrolled on a College course that online stated £3950 under the course fees. I paid this outright on starting the course. I am now being told this cost is per year. I’m now a year down the line and now can’t afford the second year. I’ve done my research and other colleges clearly state the amount per annum. Do I have a case or is this something I’m just going to suck up? Thanks guys for your replies 

bris

What doed the T&C's state, thats tthe real information you need to disclose. not just the summary.

jdot1969

I haven’t actually got any real t&cs just my receipt of payment. I will have a double check of the paperwork I have. What information should I be looking for? Thanks again 

Manxman_in_exile

When you signed up for the course and gave them your payment details they must (or should) have provided you with the terms and conditions (T&Cs) of what you were signing up to.  Those T&Cs should have been in a permanent format - eg in writing or in an email, not a web link.

When you signed up for the course did you tick anything to say that you had read and agreed to their T&Cs?  If so, what did they say?

FWIW, I think it's unacceptable that they should provide a summary of "Key Facts" stating that the course is for two years and the fees are £3950, but not explaining clearly that the fees are per annum and not the total for two years.

Personally, I'd be inclined to go back to them and put to them that their "Key Facts" were anything but facts and were positively misleading to anyone considering whether or not to sign up to the course.

But my personal view is not the law.

longjohnjohnson

jdot1969 said:

Hi guys just wanted know if anyone has any advice on where I stand with this one. I enrolled on a College course that online stated £3950 under the course fees. I paid this outright on starting the course. I am now being told this cost is per year. I’m now a year down the line and now can’t afford the second year. I’ve done my research and other colleges clearly state the amount per annum. Do I have a case or is this something I’m just going to suck up? Thanks guys for your replies 

The problem with that screenshot is it is starting in Sep 2022 and you've already been on the course for a year so even if that was misleading, it's not what you signed up to.

You need to give people what you signed up to at the time, not what it says now for anyone to be able to help you.

jdot1969

longjohnjohnson said:

jdot1969 said:

Hi guys just wanted know if anyone has any advice on where I stand with this one. I enrolled on a College course that online stated £3950 under the course fees. I paid this outright on starting the course. I am now being told this cost is per year. I’m now a year down the line and now can’t afford the second year. I’ve done my research and other colleges clearly state the amount per annum. Do I have a case or is this something I’m just going to suck up? Thanks guys for your replies 

The problem with that screenshot is it is starting in Sep 2022 and you've already been on the course for a year so even if that was misleading, it's not what you signed up to.

You need to give people what you signed up to at the time, not what it says now for anyone to be able to help you.

This is true but it said the same for 2021 but I guess that’s now a problem as it’s not on the website. I have a receipt with the cost but that’s it 

Penguin_

Could you share who the learning provider is?

Olinda99

You have definitely been mislead - it clearly says (couldn't be clearer) that it is a 2 yr course for £3950

It is up to you what you do but even though you have had some benefit then I think a small claims court judge (or a section 75 claim if you paid by credit card) would look kindly on the whole contract being cancelled and you getting a refund of the full amount 

user1977

Olinda99 said:

You have definitely been mislead - it clearly says (couldn't be clearer) that it is a 2 yr course for £3950

It is up to you what you do but even though you have had some benefit then I think a small claims court judge (or a section 75 claim if you paid by credit card) would look kindly on the whole contract being cancelled and you getting a refund of the full amount 

Why would they get a refund of the full amount if they've already done half the course?

jon81uk

Can you link to the place you bought from and the full information page.

pinkshoes

user1977 said:

Olinda99 said:

You have definitely been mislead - it clearly says (couldn't be clearer) that it is a 2 yr course for £3950

It is up to you what you do but even though you have had some benefit then I think a small claims court judge (or a section 75 claim if you paid by credit card) would look kindly on the whole contract being cancelled and you getting a refund of the full amount 

Why would they get a refund of the full amount if they've already done half the course?

I assume on the basis that Year 1 of a course without Year 2 is worthless, and thus has a value of £0, and only on completion of Y2 have you gained a usable qualification which would be worth the price paid. 

So the OP should be given a full refund, or allowed to contin1ue Y2 without paying any further fees.

Although this would depend on what the T&Cs agreed said. 

@jdot1969 you mentioned:

I’ve done my research and other colleges clearly state the amount per annum. 

So do you mean that their yearly price is similar to the one above (thus the one you signed up for was likely to also be a yearly price, or was the price you paid more expensive than other courses, so it is feasible that it covered the 2 years e.g. the other courses were perhaps £2100 a year.