Miss sold course

Manxman_in_exile

I'm sure the problem is that the OP thinks he has paid for the whole two years but now - having completed year 1 - he's being told he has to pay "again" for year 2, and he just wants to be able to complete year 2 without making an additional payment rather than getting a refund for year 1

If the "Key Facts" were presented in the same way last year as the OP has posted above, I would definitely be arguing with the course provider that their key facts were clearly and blatantly misleading.  (If something contradictory to the "key facts" is hidden elsewhere in the provider's T&Cs, I'd suggest that that was a misleading and unfair practice).

jdot1969 said:

longjohnjohnson said:

jdot1969 said:

Hi guys just wanted know if anyone has any advice on where I stand with this one. I enrolled on a College course that online stated £3950 under the course fees. I paid this outright on starting the course. I am now being told this cost is per year. I’m now a year down the line and now can’t afford the second year. I’ve done my research and other colleges clearly state the amount per annum. Do I have a case or is this something I’m just going to suck up? Thanks guys for your replies 

The problem with that screenshot is it is starting in Sep 2022 and you've already been on the course for a year so even if that was misleading, it's not what you signed up to.

You need to give people what you signed up to at the time, not what it says now for anyone to be able to help you.

This is true but it said the same for 2021 but I guess that’s now a problem as it’s not on the website. I have a receipt with the cost but that’s it 

You must have more documentation than just a receipt?

Surely when you signed up to the course you must have been directed to their T&Cs?  (Even if those T&Cs weren't in a durable format or otherwise weren't compliant with consumer legislation).

As others have asked, who is the course provider?  what is the course?

custardy

I assume its this site?

https://stcg.ac.uk/courses

Reading this it looks like the price for 2 years really

Manxman_in_exile

custardy said:

I assume its this site?

https://stcg.ac.uk/courses

Reading this it looks like the price for 2 years really

Why do you think it's that?

(Not being critical by the way!  I'm genuinely interested how you've arrived at that site.)

jdot1969

Yes that’s the site as per above. Spoke on the phone to them now and they’ve said it is per year 

RogerBareford

jdot1969 said:

Yes that’s the site as per above. Spoke on the phone to them now and they’ve said it is per year 

I think the issue is that in education they are so used to pricing per year that it is "obvious" to them but in reality they havn't been clear at all on the website.

Manxman_in_exile

I'd be inclined to ask them where it is made clear that the £3950 (or whatever) is an annual fee for a two year course and not the total fee.  In particular, where was it made clear last year.

Are you absolutely certain that you have no paperwork whatsoever* relating to the T&Cs (specifically the fees) apart for a receipt?

I'd be inclined to ask them what evidence they have that you signed up for this, but I suspect they'd point to a box you had ticked during the application process* saying you had read, and were agreeing to, the T&Cs.

I'd consider making a formal complaint - so long as you make it clear that the solution you want is to be able to complete year 2 at no additional cost, and NOT to be refunded for year 1 if you won't get any academic credit for it

*I think you have probably genuinely been misled by their presentation of their "Key Facts".  But as you say you have no paperwork at all which would support your case,  then I suspect you'll get nowhere.  It's up to you how hard you want to fight this.

(And an important life lesson:  Never sign up to anything without seeing and understanding all the paperwork and always check the T&Cs before paying for anything.  And make sure you keep copies of everything if needed for future reference.)

Good luck

jdot1969

Thanks for all you help an advice guys. Just really gutted now as It’s not something I can pay. The problem is I budgeted for that course as I brought my first house at the time of starting but now I have a mortgage to pay it’s put me in a horrible position where I’ve completed my first year and will have to withdraw from the second year. 

jdot1969

Manxman_in_exile said:

I'd be inclined to ask them where it is made clear that the £3950 (or whatever) is an annual fee for a two year course and not the total fee.  In particular, where was it made clear last year.

Are you absolutely certain that you have no paperwork whatsoever* relating to the T&Cs (specifically the fees) apart for a receipt?

I'd be inclined to ask them what evidence they have that you signed up for this, but I suspect they'd point to a box you had ticked during the application process* saying you had read, and were agreeing to, the T&Cs.

I'd consider making a formal complaint - so long as you make it clear that the solution you want is to be able to complete year 2 at no additional cost, and NOT to be refunded for year 1 if you won't get any academic credit for it

*I think you have probably genuinely been misled by their presentation of their "Key Facts".  But as you say you have no paperwork at all which would support your case,  then I suspect you'll get nowhere.  It's up to you how hard you want to fight this.

(And an important life lesson:  Never sign up to anything without seeing and understanding all the paperwork and always check the T&Cs before paying for anything.  And make sure you keep copies of everything if needed for future reference.)

Good luck

Thank you, so you think I’ve got no chance fighting this case? 

DE_612183

.I think it's worth a try - it will probably not cost the company that much as they are running the course anyway,

pinkshoes

jdot1969 said:

Thanks for all you help an advice guys. Just really gutted now as It’s not something I can pay. The problem is I budgeted for that course as I brought my first house at the time of starting but now I have a mortgage to pay it’s put me in a horrible position where I’ve completed my first year and will have to withdraw from the second year. 

Double check ALL your paperwork, but if nothing states that the fee is for ONE year, then stick your ground and ask for a FULL refund, or the FULL 2 year course for the price you have already paid.

Their advert key facts states that is is that amount for a 2 year course, so that is what they should provide you.

I personally wouldn't back down on this, although I'm stubborn!