Wise.com lost my money

bagand96

doozeon said:

Money arrived yesterday afternoon, approx 6 weeks after it was sent. No reasons/apology given for the delay. Suffice to say I will never use Wise.com again - If you have a problem they really won't help.

Thanks for keeping the forum updated and I'm really glad you got a resolution.  A cautionary tale as to what can go wrong with international money transfers and how important customer care is when things go wrong.  I find the apparent indifference from Wise.com astounding given the amount of money involved, how can they not see the amount of concern and stress it will have caused.

J_B

bagand96 said:

I find the apparent indifference from Wise.com astounding given the amount of money involved, how can they not see the amount of concern and stress it will have caused.

It bemuses me how folks still recommend them

There was a huge issue with expats in Cyprus a while back

https://www.paphoslife.com/forum/viewtopic.php?f=3&t=16629

CKhalvashi

I'm also glad OP has a resolution.

J_B said:

bagand96 said:

I find the apparent indifference from Wise.com astounding given the amount of money involved, how can they not see the amount of concern and stress it will have caused.

It bemuses me how folks still recommend them

There was a huge issue with expats in Cyprus a while back

https://www.paphoslife.com/forum/viewtopic.php?f=3&t=16629

I will recommend as I've used them for years and never had a problem, I'm sure like many others.

On the 1 occasion I've had to phone them I found the person I spoke to as polite, knowledgeable and helpful as they should be.

Others opinions may differ and that is based on own unique circumstances.

Pollycat

CKhalvashi said:

I'm also glad OP has a resolution.

J_B said:

bagand96 said:

I find the apparent indifference from Wise.com astounding given the amount of money involved, how can they not see the amount of concern and stress it will have caused.

It bemuses me how folks still recommend them

There was a huge issue with expats in Cyprus a while back

https://www.paphoslife.com/forum/viewtopic.php?f=3&t=16629

I will recommend as I've used them for years and never had a problem, I'm sure like many others.

On the 1 occasion I've had to phone them I found the person I spoke to as polite, knowledgeable and helpful as they should be.

Others opinions may differ and that is based on own unique circumstances.

I would do the same if I'd had the same experience but I'd also mention that they should do their own research as I am aware of people who have had issues.

The_Fat_Controller

It is not the first time that a personal transfer to a business account has gone wrong.

From what I can see here, Wise did send the money and it either got stuck at the intermediary bank or receiving account where it was not able to be identified correctly and/or processed.

That could have happened with any transfer if the reference was corrupted or not identifiable.

I have used Wise for several years for monthly transfers to Thailand without any issue.