Car Dealership asking for additional payment 6 weeks after car collected

powerful_Rogue

The choice is yours.

Pay £700

Give back the dashcam

Follow Citizens Advice and await the Small Claims Form in the post.

Dazed_and_C0nfused

Why not offer them £630 cash?

If they had any sense they'd snatch it off you and be thankful they didn't need to deal with such a lovely customer again.

And you would have the satisfaction of getting 10% discount.

Admiral_Barbarossa

E&OI
Errors and Omissions Excepted!

If you had been overcharged by £700, you would have chased for a refund!

DE_612183

If it's breach of contract, then return all the goods in exchange for all the money, but I assume you don't want to do this you just want something for free, and when told you can't have it you disagree?

I'd make them an offer, at least you will feel you've had something for nothing.

Admiral_Barbarossa

Sunny_smiles said:

We took advice and have been told the request for the additional money is a breach of contract under common law, as the documents were agreed and signed. 

If that advice came from John on a bar stool, you have been misled!

Ergates

Sunny_smiles said:

so then what is the point of the binding agreements when you purchase a new vehicle, if an error is made, then the price can change, even though there is no mechanism in the T&C's to address this?

The binding contract didn't include the dashcam though.  So, according to the contract, you shouldn't have the dashcam.

Therefore, if you wish to keep the dashcam you should pay for it seperately.  Or if you wish to stick to the original agreed contract, you should ask them to remove the dashcam (at their expense).

user1977

Sunny_smiles said:

is that wrong? they said there was offer and acceptance and the contract is now breached by the request for further payment

Yes, it's wrong. Did you tell CAB about the original order form?

Sunny_smiles

Yes i told CAB all information

user1977

Sunny_smiles said:

Yes i told CAB all information

Well, they were wrong then. 

Ergates

Essentially, the garage have mistakenly fitted a dashcam that you did not ask for (according to the signed contract) and did not pay for.  This was their mistake, but that doesn't mean you get to keep it for free.   You need to either return it, or pay for it.