Resetting laptop help

Withbellson

rich_shot2003 said:

Neil_Jones said:

WIndows 11?

No it has Windows 10 on it

This is what i am getting in photo.

Does it? That looks like a Windows 11 GUI.

Try opening a Command Prompt (Shift + F10).

Then type this command,

oobe\bypassnro

and hit the Enter key

rich_shot2003

Withbellson said:

rich_shot2003 said:

Neil_Jones said:

WIndows 11?

No it has Windows 10 on it

This is what i am getting in photo.

Does it? That looks like a Windows 11 GUI.

Try opening a Command Prompt (Shift + F10).

Then type this command,

oobe\bypassnro

and hit the Enter key

I have done that and have now got into Laptop and yes sorry it is Win11

Do i need to do anything else?

I will have to reset it again as i am selling it so do not want my MS account left on it but before i did the 1st reset i could not see anywhere to delete my MS account so that was reason for resetting it.

Now there is nowhere to connect to Wifi in the settings or on the taskbar and i did the troubleshoot thing and it came up with message in this photo.

Neil_Jones

rich_shot2003 said:

Neil_Jones said:

WIndows 11?

No it has Windows 10 on it

This is what i am getting in photo.

That's not a Windows 10 screen.  That is Windows 11.

If you've reset it properly via the Samsung recovery option or wrhatever they call it it should have all the drivers it needs.  If you've done your own without the Samsung software, all that does is restore a stock Windows 11 installation with no drivers.

And that appears to be your problem.  So you need either to use the Samsung software (assuming your reset hasn't trashed it off already), or download and install the drivers yourself.

rich_shot2003

Neil_Jones said:

rich_shot2003 said:

Neil_Jones said:

WIndows 11?

No it has Windows 10 on it

This is what i am getting in photo.

That's not a Windows 10 screen.  That is Windows 11.

If you've reset it properly via the Samsung recovery option or wrhatever they call it it should have all the drivers it needs.  If you've done your own without the Samsung software, all that does is restore a stock Windows 11 installation with no drivers.

And that appears to be your problem.  So you need either to use the Samsung software (assuming your reset hasn't trashed it off already), or download and install the drivers yourself.

I can not see anything to do with Samsung software on the laptop.

i am not very good with this kind of stuff but if i bought a Ethernet Adapter and plug that into laptop to my router would it let me get online to download the drivers that i need?

gefnew

Try  on boot up press f10 or f9 to go to the reset to original installation.

rich_shot2003

gefnew said:

Try  on boot up press f10 or f9 to go to the reset to original installation.

Just tried that and did not work.

Neil_Jones

The Samsung Galaxy book go should be reset as thus:

https://www.samsung.com/us/support/answer/ANS00062948/

If there is no trace of Samsung anywhere on this thing and (according to internet search) pressing F4 a few times during bootup does nothing either then it implies the reset you did has completely trashed the drive and the recovery partition.

So the only solution then is to get the drivers from here:

https://www.samsung.com/us/support/downloads/?model=N0054822

Or hope Windows Update has them all.  If not... manual download time.