Resetting laptop help

rich_shot2003

I have been trying to reset a Samsung Galaxy book go as i am selling it but need some advice as am having issues doing it.

When i turn it on after doing the reset and it tells me to chose keyboard then it goes to Lets connet you to a network but when that box comes up there are no networks for me to connet to so it will not let me go on with setting it up.

I have turned router off and on and have tried using my phone as a mobile hotspot but the laptop will not pick any networks up and there is no FN key which turns wifi off or on.

So what can i do as i have reset it before and did not have this problem.

Neil_Jones

WIndows 11?

rich_shot2003

Neil_Jones said:

WIndows 11?

No it has Windows 10 on it

This is what i am getting in photo.

debitcardmayhem

Temporary measure can you wire it to the router via ethernet? Then update the wireless drivers

rich_shot2003

debitcardmayhem said:

Temporary measure can you wire it to the router via ethernet? Then update the wireless drivers

No as it does not have a ethernet on the laptop.

Withbellson

rich_shot2003 said:

I have been trying to reset a Samsung Galaxy book go as i am selling it but need some advice as am having issues doing it.

When i turn it on after doing the reset and it tells me to chose keyboard then it goes to Lets connet you to a network but when that box comes up there are no networks for me to connet to so it will not let me go on with setting it up.

I have turned router off and on and have tried using my phone as a mobile hotspot but the laptop will not pick any networks up and there is no FN key which turns wifi off or on.

So what can i do as i have reset it before and did not have this problem.

Look at the Device Manager. All Drivers installed and working correctly?

rich_shot2003

Withbellson said:

rich_shot2003 said:

I have been trying to reset a Samsung Galaxy book go as i am selling it but need some advice as am having issues doing it.

When i turn it on after doing the reset and it tells me to chose keyboard then it goes to Lets connet you to a network but when that box comes up there are no networks for me to connet to so it will not let me go on with setting it up.

I have turned router off and on and have tried using my phone as a mobile hotspot but the laptop will not pick any networks up and there is no FN key which turns wifi off or on.

So what can i do as i have reset it before and did not have this problem.

Look at the Device Manager. All Drivers installed and working correctly?

I can not do that as it will not go any further that what is in the photo i put up further up.

[Deleted User]

Hi,

is network hidden?

Wi-Fi networks can be hidden so strangers can't try to access them without permission. But how do you connect to a network you can't see? It's easy. Click the Wi-Fi icon in the bottom right corner of the taskbar. Scroll down to the bottom of the list, select Hidden Network, and then select Connect.

Gravedigger

To get by your wired connection problem, I have a Lenovo Ideapad which also doesn't have a LAN connection so I purchased one of the below. Router plugged into one end and a connector from the other end to a usb port. Works great.
https://www.amazon.co.uk/gp/product/B06XQG8KQ6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

rich_shot2003

frugalmacdugal said:

Hi,

is network hidden?

Wi-Fi networks can be hidden so strangers can't try to access them without permission. But how do you connect to a network you can't see? It's easy. Click the Wi-Fi icon in the bottom right corner of the taskbar. Scroll down to the bottom of the list, select Hidden Network, and then select Connect.

our network is not hidden and i have tried with putting my mobile on as a hotspot and it does not pick that up.

i can not click on task bar or get into the laptop as it will not let me go any further as when i turn laptop on it tells me to chose what language i want keyboard in then it goes not next part which is connect to network as in photo above and without connecting to a network it will not let me go any further.

rich_shot2003

Gravedigger said:

To get by your wired connection problem, I have a Lenovo Ideapad which also doesn't have a LAN connection so I purchased one of the below. Router plugged into one end and a connector from the other end to a usb port. Works great.
https://www.amazon.co.uk/gp/product/B06XQG8KQ6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

But would that connect laptop to broadband and let me get passed the part i can not go any further at the moment?