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Whether it's down to customer behaviour, cost-cutting or both, banks are closing branches left, right and centre. This month alone, Lloyds Banking Group and Barclays have announced the closure of more than 50 branches, while TSB has has already closed 44 branches so far this year and plans to close a further 26.
So this week, we wanted to know when you last used your main bank's branch. We last did this poll in 2019, so let's see if things have changed..
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The mad dash to using cards for every purchase is not helping keeping branches open or even well staffed. I was in a branch on the 31 May and there was one teller working with a queue of 5 people, 1 person sitting handling queries, again with a queue of people some of who were getting impatient. And one person dashing around the floor trying to get people in the queues to complete their transactions without bank staff involvement.
They do seem to forget that they are paid to provide a service to the us, the customers; providing that service gives employment to skilled people at face to face communication not people sitting somewhere in the world manning a telephone and relying on us, the customers to do much of their work ourselves.
I had to make a special lunchtime journey to do so since it only opens 9am to 2:30pm Mon to Fri which is useless for those of us working full time. If they don't provide the service, people can't use it. if people don't use it they close it.