Banned from booking with EasyJet

VG1

Thank you all for your feedback. This was back in July 2020. Government advice was essential travel only. EasyJet were still flying there. I considered my claim legitimate, not fraudulent because of government advice. My credit card company agreed.  

[Deleted User]

That means you didn't have a legitimate claim.  The flight went and your reasons for not travelling were not EasyJet's concern. You should have claimed on your travel insurance.

Your card processing the chargeback doesn't mean they either agreed or disagreed with you. The bar for processing chargebacks is very low.

silvercar

VG1 said:

Thank you all for your feedback. This was back in July 2020. Government advice was essential travel only. EasyJet were still flying there. I considered my claim legitimate, not fraudulent because of government advice. My credit card company agreed.  

Try another chargeback as clearly they haven’t now given you the flight you thought you were buying

unforeseen

silvercar said:

VG1 said:

Thank you all for your feedback. This was back in July 2020. Government advice was essential travel only. EasyJet were still flying there. I considered my claim legitimate, not fraudulent because of government advice. My credit card company agreed.  

Try another chargeback as clearly they haven’t now given you the flight you thought you were buying

They haven't provided the flight because there is a debt on the account that must be settled first. The payment for the new flight will either cover or go part way to clearing the debt. Once the account is out of debt then you'll be able to successfully book & pay for flights

silvercar

unforeseen said:

silvercar said:

VG1 said:

Thank you all for your feedback. This was back in July 2020. Government advice was essential travel only. EasyJet were still flying there. I considered my claim legitimate, not fraudulent because of government advice. My credit card company agreed.  

Try another chargeback as clearly they haven’t now given you the flight you thought you were buying

They haven't provided the flight because there is a debt on the account that must be settled first. The payment for the new flight will either cover or go part way to clearing the debt. Once the account is out of debt then you'll be able to successfully book & pay for flights

I understood that (I’m not the OP btw). I was questioning whether easyJet has an obligation to make that clear when accepting a booking and taking a payment. At the very least I would have thought the payment page should show the total amount due - previous debt + new flight, so the customer knows how much to pay.

Westin

I guess that is a software development that EZY feel is not necessary or a priority at this time.

It does not sound like the chargeback was valid and therefore the debt still owed on the original flight ticket.

The situation could have been avoid.

Butts

Westin said:

I guess that is a software development that EZY feel is not necessary or a priority at this time.

It does not sound like the chargeback was valid and therefore the debt still owed on the original flight ticket.

The situation could have been avoid.

If the chargeback was not valid and the Card Company failed to ascertain this, perhaps they should be liable if they have not correctly investigated the case, and pay Easyjet themselves ?

unforeseen

Butts said:

Westin said:

I guess that is a software development that EZY feel is not necessary or a priority at this time.

It does not sound like the chargeback was valid and therefore the debt still owed on the original flight ticket.

The situation could have been avoid.

If the chargeback was not valid and the Card Company failed to ascertain this, perhaps they should be liable if they have not correctly investigated the case, and pay Easyjet themselves ?

That's something that the OP will need to sort out with their card company. Until that happens the OP still owes for the previous flight that they erroneously got the chargeback for. 

Westin

Butts said:

Westin said:

I guess that is a software development that EZY feel is not necessary or a priority at this time.

It does not sound like the chargeback was valid and therefore the debt still owed on the original flight ticket.

The situation could have been avoid.

If the chargeback was not valid and the Card Company failed to ascertain this, perhaps they should be liable if they have not correctly investigated the case, and pay Easyjet themselves ?

I think the assumption that a team of caring investigators at the credit card company will be diligently looking into each case raised to them is a fools folly.  They won’t have time for this either.  At best they will take a few details and process a chancing chargeback to the merchant. It would be the merchant to contest but as we all know everyone is lacking staff, resources and time. This then just leads into this situation that the OP is facing now.

mattyprice4004

VG1 said:

Thank you all for your feedback. This was back in July 2020. Government advice was essential travel only. EasyJet were still flying there. I considered my claim legitimate, not fraudulent because of government advice. My credit card company agreed.  

Please see my previous post - Government advice does not entitle you to refund. 

EasyJet are correct, you’re not entitled to your refund and they’ve rightly claimed it back. 

Sorry, but you’re in the wrong here regardless of what your credit card company thinks. EasyJet are entitled to keep the money.