Fraud??

jon81uk

jonnyrobby1991 said:

jon81uk said:

What does the bill actually state?

If you don't have the DD set up the bill will state what you owe and when you need to pay.

The bill stated 20 but they took 75.01

if you didn't have a direct debit set up how did they take it?

Jenni_D

jon81uk said:

jonnyrobby1991 said:

jon81uk said:

What does the bill actually state?

If you don't have the DD set up the bill will state what you owe and when you need to pay.

The bill stated 20 but they took 75.01

if you didn't have a direct debit set up how did they take it?

From the OP:

jonnyrobby1991 said:

I have spoke to 3 on the 20th May 2022, to pay a bill of £10, the agent stated it was going to be £20 due to not having a direct debit in place so as you do I argued about this and they said to wait, So I did and that came back on live chat and said for me to put my card details in, so I did come back to chat for the agent to say it’s going to be 15 but before I could even talk about it I get a notification from my bank saying they had just taken 75.01 from my account.

powerful_Rogue

When did your contract start?

PragmaticMoneySaver

Slightly off topic, sorry OP, but something I'm curious about.

It is now not legal to charge a surcharge for paying by card for example.  I'm sure I read somewhere that the legislation is quite broad and says something like consumers can't be charged surcharges for different payment methods.

I know in the utilities sector it is commonplace to give discounts for payment by Direct Debit, but does that same legislation apply here?  Is it against the legislation to selectively give discounts for alternative payment methods?

user1977

PragmaticMoneySaver said:

Slightly off topic, sorry OP, but something I'm curious about.

It is now not legal to charge a surcharge for paying by card for example.  I'm sure I read somewhere that the legislation is quite broad and says something like consumers can't be charged surcharges for different payment methods.

I know in the utilities sector it is commonplace to give discounts for payment by Direct Debit, but does that same legislation apply here?  Is it against the legislation to selectively give discounts for alternative payment methods?

I think it's fine if the distinction is between "paying by regular instalments" and "paying by ad hoc payments" - this doesn't sound like a surcharge for paying by debit card.

born_again

PragmaticMoneySaver said:

Slightly off topic, sorry OP, but something I'm curious about.

It is now not legal to charge a surcharge for paying by card for example.  I'm sure I read somewhere that the legislation is quite broad and says something like consumers can't be charged surcharges for different payment methods.

I know in the utilities sector it is commonplace to give discounts for payment by Direct Debit, but does that same legislation apply here?  Is it against the legislation to selectively give discounts for alternative payment methods?

No. As the legislation was purely for Credit/Debit cards. But even then if it is a corporate card it is not covered by the legislation. So you can be charged more when using a company credit card.