EDF - 3yr fixed rate - Moving House

hoopercw

Hello Money Saving Experts,

We are lucky enough to be signed up to a 3yr fixed rate tariff with EDF on a price cap equivalent of around £1400 (contract from September 2021). The only problem is we have just sold our house, and will likely be moving in either September this year, or a few months later. 

When asked online, EDF stated we could not move our fixed rate to the new property, based on 'current guidance from OFGEM'. I probably should have pressed the operator for a reference to said guidance, but does anyone know what they are talking about? Should I expect EDF to honour the fixed rate contract at our new property?

On a side note, I was previously advised by EDF (again using online chat) that I could not withdraw credit built up over winter, and could not reduce my DD payment from £130 to £100, both of which turned out not to be the case when pressed. I wonder if similar tactics are being employed here?

All the best folks. I know it's tough out there.


C

Alnat1

You will have to sign up with whoever is supplying the house you buy initially. Once the account is up and running you are free to switch if you choose to but this will be a new account even if you return to EDF.

Mobtr

hoopercw said:

Hello Money Saving Experts,

We are lucky enough to be signed up to a 3yr fixed rate tariff with EDF on a price cap equivalent of around £1400 (contract from September 2021). The only problem is we have just sold our house, and will likely be moving in either September this year, or a few months later. 

When asked online, EDF stated we could not move our fixed rate to the new property, based on 'current guidance from OFGEM'. I probably should have pressed the operator for a reference to said guidance, but does anyone know what they are talking about? Should I expect EDF to honour the fixed rate contract at our new property?

On a side note, I was previously advised by EDF (again using online chat) that I could not withdraw credit built up over winter, and could not reduce my DD payment from £130 to £100, both of which turned out not to be the case when pressed. I wonder if similar tactics are being employed here?

All the best folks. I know it's tough out there.


C

You can take your tariff with you but if EDF are not the supplier at the new property you will need to register with them within 30 days of your previous account being closed so if you’re going straight to a new property then great, if you’re moving in with family until the new one is ready & it will be more than 30 days then unfortunately they will not honour it 

brewerdave

Since your current fixed deal will be long gone by September ,and there is another substantial rise due in October, your chances of getting EDF to honour it at another property are between zero and nil !!!

QrizB

What do your T&C say?

Your contract with EDF is probably for the supply of energy to your current address with no explicit mechanism to change that address. If so, if you wish to stop paying for them to supply energy to your current address, you will have to terminate the contract.

Some suppliers have allowed contracts to be moved between premises but (if there's nothing about this in the T&C) that's entirely at their discretion.

Mstty

brewerdave said:

Since your current fixed deal will be long gone by September ,and there is another substantial rise due in October, your chances of getting EDF to honour it at another property are between zero and nil !!!

3 yr fixed ends Sept 2024👍

hoopercw

Mstty said:

brewerdave said:

Since your current fixed deal will be long gone by September ,and there is another substantial rise due in October, your chances of getting EDF to honour it at another property are between zero and nil !!!

3 yr fixed ends Sept 2024👍

This.

Also, found the following in the T&Cs for this tariff (Easy Online 3 Year Fix Sep24):

"Your right to change terms:

4.4 You are allowed to change any of the following terms at any time. (a) Payment method – if your meter is not a prepayment meter, you may change your current tariff from cash or cheque to Direct Debit payment (as long as you give us a valid Direct Debit mandate), and vice versa. (b) Type of meter – as long as you have paid all charges due for your energy and your tariff supports your chosen new meter, you may change your current tariff from standard metering to multi-rate (for example, Economy 7) metering, and vice versa. (c) Moving home – if you move home and the payment method and meter type at your new home support your existing tariff, you may change the premises being supplied to your new premises. If you decide to do this, you must tell us which fuels you want us to supply at your new premises so that we can apply to become the registered supplier for those fuels. 4.5 To do any of the above you need to ask us. If you do, the changes will apply once we have processed your request. Your charges may change as a result, and you agree to this. You may also have to pay costs associated with changing your meter. We will explain any changes to your charges and any extra costs to you at the time."

....4.4(c) sounds like you can bring your tariff, but 4.5 suggests they might be able to change the rates?

Mstty

No harm in bringing up point 4.4c and see if you can get someone to agree to the transfer? Worth a try

pochase

That are the new T&C already. The older version was more that you could transfer the fixed tariff, the newer says they have to agree.

Until April EDF would allow you to transfer the fix when you phoned them. That seems to have changed lately, there were a few people complaining a few weeks ago.

EDF was the only supplier to my knowledge that allowed transfers. 

Do you have an exit fee on your tariff, in theory they might even be able to charge it.

hoopercw

pochase said:

Do you have an exit fee on your tariff, in theory they might even be able to charge it.

7.10 You can end this contract at any time by giving us notice however you may need to pay an exit fee of £15 per fuel if this contract is ended more than 49 days before its end date – either by us in accordance with these terms, or by you changing supplier.

Mobtr

As I’ve said before, EDF will allow you to move your existing tariff to your new property.