Apple legacy two year EU warranty if product bought before BREXIT transition period ended? 28 May 2022 at 10:30AM in Mobiles 1 reply 72 views

Straightbat

Repair shop told me that if we were still in the EU, my iPad mini which was bought only 18 months ago would still be covered by the apple warranty even though I bought it from Currys who only offered the one year cover.

That got me thinking because at the time I bought it we were still in the transition period when as I understand it the EU rules still applied.  So shouldn't Apple honour the guarantee (having been made to accept it over 10 years ago now) if it applied at the time of purchase?

I have also read that under consumer law you're covered for 6 years - 🤔 I don't understand this as that is something I've never heard about before anyway.  The fault is that the iPad has shut down and cannot be restarted - there's no way that could be down to my misuse or abuse so no burden of proof on me that it wasn't a fault waiting to happen with a dodgy part from the get-go - no attempt has ever been made to open the iPad and it has only ever been charged with the supplied charger and lead.

powerful_Rogue

Straightbat said:

Repair shop told me that if we were still in the EU, my iPad mini which was bought only 18 months ago would still be covered by the apple warranty even though I bought it from Currys who only offered the one year cover.

That got me thinking because at the time I bought it we were still in the transition period when as I understand it the EU rules still applied.  So shouldn't Apple honour the guarantee (having been made to accept it over 10 years ago now) if it applied at the time of purchase?

I have also read that under consumer law you're covered for 6 years - 🤔 I don't understand this as that is something I've never heard about before anyway.  The fault is that the iPad has shut down and cannot be restarted - there's no way that could be down to my misuse or abuse so no burden of proof on me that it wasn't a fault waiting to happen with a dodgy part from the get-go - no attempt has ever been made to open the iPad and it has only ever been charged with the supplied charger and lead.

The repair shop are talking nonsense. There has never been a '2 year EU warranty' - well not in the sense people think. Martin Lewis has explained that here  - https://blog.moneysavingexpert.com/2010/12/the-eu-goods-must-last-a-minimum-two-years-rule-is-a-myth/

Moving on from that, you also don't have six year cover. You have six years to make a claim. To do this you will need to get a report advisin that the fault was present when purchased, but the device has now failed due to that fault. Take the report back to the retailer you purchased from and they then have to repair, replace or refund. The choice is that of the retailer. If they offer a refund, they can deduct a percentage based on the 18 months use you have had.