We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
DD problems So Energy
Options
underdogs
Posts: 1 Newbie
Just a heads up to let people know So Energy have not been collecting DDs for May. Spent 2 days trying to resolve and paid by Debit Card.
Eventually a CS advisor eventually admitted systems down for a few weeks. In this digital age wouldn't it have been easier to put an announcement online. The likelihood is now when fixed I will pay twice. If they had just told me I would have waited for them to resolve.
Eventually a CS advisor eventually admitted systems down for a few weeks. In this digital age wouldn't it have been easier to put an announcement online. The likelihood is now when fixed I will pay twice. If they had just told me I would have waited for them to resolve.
3
Comments
-
We are with So Energy and our DD was taken on 12 May as usual.0
-
Unless it has been 13 months since the last DD was taken, in which case it may have lapsed, it is always the responsibility of the originator to initiate the DD, so all you need to do is ensure that the funds are available in the relevant account. Paying by debit card was the wrong thing to do.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 599K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards