Wrong price on BA Holidays

leoni0211

I booked a BA holiday for me and my family on 9th April flights and hotel the price was £9k. BA phoned me today to inform me the price was incorrect at the time of booking and should have been £65k. They have told me they are unable to honour the booking and offered me 3 choices as follows:

1. Change to 2x Junior Pool Villas, we will allocate these next to each other. We can also offer a refund off your remaining balance of £4500.00 which would make your owing balance £4089.00.
2. Change to 2x Junior Pool Villas, we would upgrade you to Half Board on their standard meal plan, and as we would be covering this, we would give you £2500.00 refund off your remaining balance.
3. You can opt to cancel the entire booking should you decide you do not wish to travel at all. We would refund you the £600.00 deposit paid and then issue you a travel voucher to spend on British Airways Holidays for the value of your booking doubled. So, a future travel voucher to spend only on British Airways Holidays of £17,778.00.

 I have 2 days to decide. The price of option one alone comes to £35k. Any advise would be very helpful to reach my decision.

onashoestring

The last option sounds very generous- BA giving you £17,778 holiday FREE ?- If you are flexible around dates and destination I would be accepting that . 

However if your heart is set on that specific hotel on those specific dates and if you can afford the extra payments both of the other offers are all very generous too . 

It all sounds a bit too good to be true have you checked that this isn’t a sophisticated scam?  (check e-mail address of sender as a start )

Archergirl

leoni0211 said:

I booked a BA holiday for me and my family on 9th April flights and hotel the price was £9k. BA phoned me today to inform me the price was incorrect at the time of booking and should have been £65k. They have told me they are unable to honour the booking and offered me 3 choices as follows:

1. Change to 2x Junior Pool Villas, we will allocate these next to each other. We can also offer a refund off your remaining balance of £4500.00 which would make your owing balance £4089.00.
2. Change to 2x Junior Pool Villas, we would upgrade you to Half Board on their standard meal plan, and as we would be covering this, we would give you £2500.00 refund off your remaining balance.
3. You can opt to cancel the entire booking should you decide you do not wish to travel at all. We would refund you the £600.00 deposit paid and then issue you a travel voucher to spend on British Airways Holidays for the value of your booking doubled. So, a future travel voucher to spend only on British Airways Holidays of £17,778.00.

 I have 2 days to decide. The price of option one alone comes to £35k. Any advise would be very helpful to reach my decision.

Bit of a difference between £9k and £65K ......how did that work?

sheramber

duplicate thread

https://forums.moneysavingexpert.com/discussion/6360246/should-price-error-should-ba-holidays-honour-the-original-booking#latest