Natwest Bereavement online service timescale

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Anyone recently used Natwest's online bereavement service to close and transfer a deceased's bank accounts, if so I was wondering how long does it usually take to transfer the account once you've given them all the information required and signed the Release of Funds agreement?
I signed mine over a month ago but not heard anything.
I signed mine over a month ago but not heard anything.
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Having the deceased funds paid out was useful for settling accounts and things but it also meant that there was no account for any credits or refunds to be paid into.
Once the account is closed there is no online access and no access to historical statements so ensure that you have everything you need because you may need to go into the account in some depth for probate purposes.
I did call the NatWest bereavement telephone line a couple of times and the calls were answered promptly and the service was excellent.
Went to the bank who insisted it must all be done on-line, but at that time the on-line process wasn't fit for purpose.
In the end I did a formal complaint, paid for everything with my own money until I had probate & could just withdraw her £20k & close the a/c. NatWest paid me compensation & it sounds like their process still isn't fit for purpose!
Roll on to today I get an email from NW asking for more documentation, I managed to login and it now wants proof of ID and proof of address, even though at the point of signing up to the service it was stated that this wasn't required for existing NW account holders because you proved your identity by longing into your account during registration. You couldn't make it up.