Chase Live Chat / Support Message

DebtHurricane

Happy with the functions of chase so far since signing up but had an issue earlier today and messaged them around 6pm. Still no message back from them. 

Anyone got experience of how long they generally take to reply? I know I can call but it doesn’t feel urgent enough to spend time on the phone but I am a bit taken aback by how long they’re taking to answer or acknowledge me. 

Is this a bad sign?

PatKettle

Have messaged twice. First time took a couple of hours to answer, second time reply came the next morning. Hope this helps

ronbell101

When I first had to contact Chase roughly November last year their reply was instant... just had a query two days ago and I had to wait two days for a response

ColdIron

Messaged them twice, 3 hours and 9 hours

Bigwheels1111

Sorry, I prefer to call them.
Dont know where the message section is.

Daliah

Bigwheels1111 said:

Sorry, I prefer to call them.
Dont know where the message section is.

It’s not hard to find. Try “Support”, the same place you find their phone number on.

DebtHurricane

So 20th May at 6pm I sent a message, and it’s now 23rd May and not even an acknowledgement 

adamp87

Do we really need so many Chase threads? There’s a main discussion thread and 4-5 on the main page along side it. 

DebtHurricane

adamp87 said:

Do we really need so many Chase threads? There’s a main discussion thread and 4-5 on the main page along side it. 

This was specifically about their live chat. 

trient

Messaged 15 May 11pm, reply received 17 May 6pm.
Messaged 17 May 9pm, reply received 18 May 6pm.
Messaged 19 May 11pm, still no reply 23 May.

Back in October all messages (20+) replied on average in 2-5 minutes. So definitely a sharp drop in support QoS.

Daliah

If your query is really urgent, call them on 0800 376 3333. You'll probably still have to wait a bit, but not for days