Missed My Flight as I had to check in with the merchant - I couldnt find them

Keeks2022

Dear All
My daughter and I were unable to make our connecting flight as we had to collect our boarding passes from the merchant at Athens. We could not find The Merchant _Sky Express) we were running around the whole Airport - by the time we found the merchant we missed check in - we then had to purchase flights from another provider. The booking company says 90 minutes were sufficient to leave the plane, go through passport control,  find the merchant, check in, go through security etc and board the next flight - this was not the case. I am now nearly 300 euro's out of pocket. It was extremely stressful and so upsetting

elsien

Is there a question? 

Keeks2022

I had to pay for more tickets - I want some advice as to how I can get my money back - thankyou all 

Thrugelmir

Keeks2022 said:

We could not find The Merchant _Sky Express) we were running around the whole Airport

Asking some questions beforehand would have saved you a lot of time. 

k3lvc

Keeks2022 said:

I had to pay for more tickets - I want some advice as to how I can get my money back - thankyou all 

You're unlikely to - you chose to book non-connecting flights with the associated risks that go with that. I'm not au-fait with Athens airport but personally wouldn't be comfortable with only 90mins to collect bags, exit, check in, and clear security again

Who booked the flights for you and what warnings did they give re timings ?

elsien

So not a through flight then? 

photome

I don’t think you have a case for a refund/compo as it seems you were not on one ticket.

  Did you ask on arrival where the merchant was located ?did you email ask them before hand where they were located? 

I try to plan everything before I travel so these things don’t happen.

Upsidedownandaround

Unfortunately it sounds like you will just have to put this one down to experience.  

It sounds likely you’ve booked flights on separate tickets with an OTA who  probably has no knowledge of Athens airport but you asked them to book those tickets so they booked them. 

They won’t be responsible for you being unable to make your connecting flight and you’d probably be very lucky to get any money back from them even if you were entitled to it.

I’m guessing it’s probably Kiwi.

Westin

All of the above really.

For those possibly confused by ‘merchant’, read airline. Sky Express is a Greek airline operating domestic and some international services. Really should have been visible at ATH and not sure why OP could not find.  I suspect separate tickets purchased via a cheap OTA ( would second kiwi.com @Upsidedownandaround ) and a rushed self-transfer booking.

Voyager2002

Westin said:

All of the above really.

For those possibly confused by ‘merchant’, read airline. Sky Express is a Greek airline operating domestic and some international services. Really should have been visible at ATH and not sure why OP could not find.  I suspect separate tickets purchased via a cheap OTA ( would second kiwi.com @Upsidedownandaround ) and a rushed self-transfer booking.

In fairness to Kiwi, they always allow very long connection times for this situation, so it would not have been a rushed self-transfer. Sadly, there are plenty of OTAs that are even worse than Kiwi.