Prorepeater WIFI repeaters warning

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In March I ordered a Prorepeater wifi repeater because I wasn't getting a good wifi signal in part of my house.

However it took a while for it to arrive and in the meantime while waiting for delivery, my router stopped working, (probably because I kept mucking about with it and dropped it) 

I got a new router and surprise, my wifi signal improved and I didn't need the repeater any more.

When it eventually arrived I did not even take it out of the box but returned it under sale of goods act because it was bought online and I had 14 days to examine it and return it.

Prorepeater sent me instructions on how to return it so I did, I even got the return postage from PayPal.

As for the refund, I have been waiting for over 4 weeks despite emailing them and being told their finance department are dealing with it.

I'm never going to deal with them again.



Comments

  • Bradden
    Bradden Posts: 1,096 Forumite
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    I presme this is the website.. www.prorepeater.co.uk

    Looks a bit suspicous to me... no address or registered company details.

    And the writing doesn;t look great.. 
    The booster is working with any type of router and supports any operator!

    I wouldn't be suprised if it's a drop shipper from abroad and therefore customer service may be lacking.

    How did you pay for the order?



  • peter_the_piper
    peter_the_piper Posts: 30,268 Forumite
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    COVID19 UPDATE: Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products after they have been delivered, we are forced to temporarily cease all refunds and returns, for the safety of our customers and associates alike.

    Not helpful.

    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
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