247Home Rescue 16 May 2022 at 10:13AM edited 18 May 2022 at 4:26PM in Praise, vent & warnings

1888tam

I have tried to cancel my contract with this company which was taken out in March 2018. There service was poor and always geared to buying a knew central heating system. They refuse to cancel the contract and keep trying to reinstate the direct debit. We informed them in March, as the contract was from April to April. They said they changed the set up month to June. We agreed to April and May they have now sent us an email saying that we have renewed the contract. We have exchanged email’s numerous phone calls but every time it is a different employee with a different set of rules. We have now cancelled the direct debit and will instruct the bank to ignore their requests. We find there staff threatening and completely lacking any understanding of our wishes. We are both in our seventies and find this aggressive company worrying. [Removed by Forum Team].