Britannia Parking non-POFA compliance

B789

KeithP said:

B789 said:

Just to add... I have evidence that I was crossing the Dartford Tunnel northbound at 13:15, 80 miles away, that day which is 38 minutes after the vehicle is shown leaving the car-park.

Just curious... how can you prove that?

I have the work order for collecting the car, in my name, and I have the receipt for the crossing and I've requested SAR from Dartford Crossing for the car including any photo or video evidence of the car. I also have the collection receipt for the car signed by the seller and if push came to shove, I could get the seller to make a statement if necessary.

Anyway, the point is moot as due to the PoFA requirements, I don't need to prove anything. Britannia need to prove that I was the driver for their case to stick.

B789

Received the following response to my complaint to the landowner just now:

Dear XXXXX, 

Many thanks for your email and I'm sorry you've been issued with a Penalty Charge Notice. 

If you'll please let me have the PCN reference number and details of the vehicle concerned I'll contact our Car Parks' team to see if there's anything we can do to help you. 

I look forward to hearing from you. 

Kind regards,


XXXXXXX
Waitrose & Partners Customer Care

I have responded, thanking them for their prompt reply and provided the PCN reference number. I also noted that I have already appealed the PCN through the Britannia Parking website with the details as posted earlier in this thread.

It's a start but nothing conclusive as yet.

Coupon-mad

That's good.  Waitys are usually crap and hide behind Britannia, letting the tail wag the dog.

Which email did you contact please?

patient_dream

B789 said:

Received the following response to my complaint to the landowner just now:

Dear XXXXX, 

Many thanks for your email and I'm sorry you've been issued with a Penalty Charge Notice. 

If you'll please let me have the PCN reference number and details of the vehicle concerned I'll contact our Car Parks' team to see if there's anything we can do to help you. 

I look forward to hearing from you. 

Kind regards,


XXXXXXX
Waitrose & Partners Customer Care

I have responded, thanking them for their prompt reply and provided the PCN reference number. I also noted that I have already appealed the PCN through the Britannia Parking website with the details as posted earlier in this thread.

It's a start but nothing conclusive as yet.

It's now down to the organ grinder and his monkey.
You will soon find out who the real organ grinder is

B789

Coupon-mad said:

That's good.  Waitys are usually crap and hide behind Britannia, letting the tail wag the dog.

Which email did you contact please?

Used the contact us/store feedback link from their website here: https://www.waitrose.com/ecom/help-information/customer-service/forms/store-feedback

As mentioned though, they are only going to "contact" their "car parks team" which is probably Britannia anyway!

B789

Win. Received the following email today from Land Owner. Hopefully Britannia Parking will confirm.

Good morning Mr XXXXXXX, 

I've now heard back from my colleague and the Penalty charge Notice has been cancelled. 

Kind regards,


XXXXXXX
Waitrose & Partners Customer Care

Umkomaas

Hopefully Britannia Parking will confirm.

As many PPCs don't bother (you're not dealing with a respectable sector of British business here!), check your ticket on their website - that should give you its current status. Give a few days for them to update the landowner cancellation if it's not showing cancelled immediately. 

Nice one 👍. Plan A wins again.

patient_dream

B789 said:

Win. Received the following email today from Land Owner. Hopefully Britannia Parking will confirm.

Good morning Mr XXXXXXX, 

I've now heard back from my colleague and the Penalty charge Notice has been cancelled. 

Kind regards,


XXXXXXX
Waitrose & Partners Customer Care

Good news. So Waitrose were the Organ grinder after all ?
Amazing they don't know what happens in their car park ....... no penalty was ever issued.

Depends if Britannia will advise you, they might decide they are professional, then again maybe not

The Waitrose letter will suffice ... "charge Notice has been cancelled"

Coupon-mad

B789 said:

Win. Received the following email today from Land Owner. Hopefully Britannia Parking will confirm.

Good morning Mr XXXXXXX, 

I've now heard back from my colleague and the Penalty charge Notice has been cancelled. 

Kind regards,


XXXXXXX
Waitrose & Partners Customer Care

Well done! Now this is great news because Waitys might be starting to realise the damage Britannia are doing to their reputation and customer trust.  They used to dismiss such complsints and let the tail wag the dog.

Would you be kind enough to add a reply post with a link to this thread, to the thread linked in the NEWBIES thread called SUCCESSFUL COMPLAINTS ABOUT PPCS.  That gets seen far more widely than individual threads. Please repeat there who to contact at Waitrose to cancel Britannia charges.

That way, we can signpost people to it long after we've forgotten this single thread title.

B789

Links posted in the Win at first stage thread.

Once again, many thanks to m’learned friends on here.

Edited to add: Just checked for the PCN on the Britannia Parking website and got this response:

Sorry, we cannot find this ticket - please check the details you have provided are correct. 
If the system is unable to match your PCN number after multiple attempts 
please email your appeal to parkingcharges@britpark.com