Amex credit limit….not really

dazzaofdagenham

Just thought I’d post my experience of Amex

i needed to pay for a family holiday to 9k and only have a 3700 limit on Amex
wanted to use the Amex to get a flight voucher etc

so I asked on chat how I can put through account a large purchase when my limit isn’t enough.

They said split the purchase and pay back and then pay again…..easy I thought 

so i paid 3k and then paid it back and wait until credit shows on account and then spent 2k
all ok until the 3rd transaction of 3k….be8ng declined 

Account shows I have the credit available but the transaction is being declined.

after contacting Amex it appears account has a limit per month of 5K ( unknown to me ) and this cannot be altered.

anyone heard of this situation before 

[Deleted User]

Yes. 

Some lenders cap total monthly spend at your limit.

Dandytf

Is that monthly spend limit advertised or in Credit Agreements.
thanks

dazzaofdagenham

So my account in the App shows i have 3600 credit available from a credit limit of 3700

but that isn’t true….if for example I went and bought a coffee from costa etc for £4 then this would be declined as I have already spent enough on this card.

dispite  the app showing* I have more than 3k of credit available

jay1804

dazzaofdagenham said:

So my account in the App shows i have 3600 credit available from a credit limit of 3700

but that isn’t true….if for example I went and bought a coffee from costa etc for £4 then this would be declined as I have already spent enough on this card.

dispite  the app showing* I have more than 3k of credit available

Have you tried calling them, if you speak to someone in their Brighton office they may be able to remove the restriction.

dazzaofdagenham

jay1804 said:

Odazzaofdagenham said:

So my account in the App shows i have 3600 credit available from a credit limit of 3700

but that isn’t true….if for example I went and bought a coffee from costa etc for £4 then this would be declined as I have already spent enough on this card.

dispite  the app showing* I have more than 3k of credit available

Have you tried calling them, if you speak to someone in their Brighton office they may be able to remove the restriction.

Yeah I phoned them…about as helpful as a handbrake on a canoe.

made a official complaint and I should have a call back within 72 hrs 

Maple08

This is the first time I'm hearing about monthly limits, which is a bummer when looking to spend large amounts for flight tickets. I'll definately keep this in mind when I spend large amounts.

msallen

I've never come across this (but of course I may never have gone near any hidden monthly limit). Is it a brand new Amex with a promotional offer on points etc? Such a promotion may have a limit.

Saver101101

No sure if this helps, but you can check your monthly spending power the App, once you are logged in you should have, Make Payment - Check Spending Power - Manage PIN, put in an amount and they will tell you if it will be approved or not.

dazzaofdagenham

Saver101101 said:

No sure if this helps, but you can check your monthly spending power the App,d once you are logged in you should have, Make Payment - Check Spending Power - Manage PIN, put in an amount and they will tell you if it will be approved or not.

Don’t see that option anywhere 

2ilent8cho

Saver101101 said:

No sure if this helps, but you can check your monthly spending power the App, once you are logged in you should have, Make Payment - Check Spending Power - Manage PIN, put in an amount and they will tell you if it will be approved or not.

They will not have this option as they have an Amex Credit Card, not an Amex Charge Card.