Car insurance falling short of loss

[Deleted User]

Nikiya said:

Did not know Autotrader. We like to go through dealers since they offer guarantees but thanks for the suggestion.

You are entitled to go through a dealer and get a warranty with the purchase. Private sales will be cheaper but you have no recourse for problems.

You could try contacting some dealers with your budget and asking if they can meet your requirements. If not try to get a written price for a suitable car and go back to the insurance company with it.

grandadgolfer

Just scour the internet/auto trader etc for another VW UP with same milage service history etc and gather evidence.....don't be in a hurry to agree a price I once waited/haggled 6 weeks and got more than the low mileage replacement cost me

[Deleted User]

Problem with waiting is that you don't have a car while your are arguing with them.

Sandtree

Thrugelmir said:

400ixl said:

Thrugelmir said:

What did you declare / insure the value of the vehicle for? 

Makes no difference what you valued the car at when you took out the policy. 

Declared value impacts the premium charged.  

Not with all insurers, the only thing we used to use it for is if a Tracker was mandatory or not... some vehicles they were irrespective of declared values, others only if over £Xk

Nikiya

Thanks everybody.
I have done that, created a dossier with examples of similar cars.
Unfortunately our insurance (LV) are dragging their feet. We have to keep chasing them, waiting long time on the phone every time and only today (two days later) the field engineer received our mail (I had to send it again, directly to him, but we did not know that).
I sent links and screenshots but he cannot open the links.
He claims only one car is ¨like for like¨. That car is valued at 11,500 and he is offering us 10,000, so I said no.
In the meantime we are losing money by the day since we need to travel to help our daughter who as I stated before is bed ridden due to an accident (a van knocked her over when she was cycling back from work).
We would have been there by now and will have to sort something out one way or another because after Friday the person helping her now won't be there any more.

400ixl

For a 2018 VW UP, £10k is a very reasonable offer. What is this one like for like car and where is it for sale?

Which model of the UP did you have?

400ixl

An example of a 2018 VW Up with under 10k miles at a VW main dealer for £9,950

https://www.autotrader.co.uk/car-details/202204275069566?year-from=2018&sort=relevance&postcode=nr11aa&radius=1501&advertising-location=at_cars&include-delivery-option=on&year-to=2018&onesearchad=New&onesearchad=Nearly New&onesearchad=Used&model=up!&make=Volkswagen&maximum-mileage=10000&price-from=9500&page=1

A higher in the range model, again from a VW main dealer for £10.499

https://www.autotrader.co.uk/car-details/202203163624499?year-from=2018&sort=relevance&postcode=nr11aa&radius=1501&advertising-location=at_cars&include-delivery-option=on&year-to=2018&onesearchad=New&onesearchad=Nearly New&onesearchad=Used&model=up!&make=Volkswagen&maximum-mileage=10000&price-from=9500&page=1

Both of these have a warranty with them which unless you extended your will not have so that is potentially a betterment compared to where you were.

There are examples out there in the range of what they are offering (if you look at ones between 20k and 30k then there are dozens). 

What is the criteria you are using as comparable?

Nikiya

Well the first one is in Nottingham. I have noticed prices are better far from London but that is not an option. 
The second one is 10,500, as you said.
Considering we are obliged to buy a car not by choice, we are prepared to put some money ourselves and get a slightly newer one, but at least would like a fair price for ours, which was immaculate as I said.

Norman_Castle

Nikiya said:

He claims only one car is ¨like for like¨. That car is valued at 11,500 and he is offering us 10,000.

Its priced at £11.500 but very likely could be bought for less. If its local go and look and see what you can buy it for. If there is little or no reduction on this "like for like" car how can they justify their lower offer?

400ixl

They can justify it because the national average for a car at a retail outlet is what they are offering. They use services like Glasses guide to get their valuations.

The OP is expecting them to pay above market value based on main dealer sticker prices using just the most expensive as examples, within a very short distance. We would all like this kind of payout, but rarely happens.