Tui check-in issue

kuepper

I went through the check in process (I think) and got an email saying i was checked in for both outbound and inbound flights and that my boarding passes were attached. However there is a pdf file for my outbound flight but not the inbound. Tried to use their chat button but queue of 51 estimated 2 hr 45 wait!

tacpot12

It's possible that the destination you are flying to needs to manually issue boarding passes, so no-one will get a boarding pass until they check-in at the airport for the return. 

You could try to sort this out at the airport when you fly out, but I think the best answer is to use the Chat and check back every 15 minutes to see how far you have moved in the queue. I would expect that some people will drop out and you will get answered within a couple of hours.

Do post back the answer when you get one, in case it helps other people.  

NoodleDoodleMan

My travel agent (Hay's) phoned yesterday to advise TUI tickets were ready for collection - outward only, and that the return tickets would be issued at the Spanish airport on the day.

I suspect the OP may be in  the same situation.

TUI should flag that up of course - I reckon the in resort rep will be able to sort it out.

MATTR5

Hi you can only access TUI boarding passes for the return flight (possibly on or)  after the date you fly out at the moment - it's a bit of a pain 

If you have the TUI App you should be able to access them there 

That or get your holiday accom to print them for you after you get them off their website https://flightextras.tui.co.uk/

I had to do some for some Customers in Crete yesterday and emailed them to the hotel to print 

I am a Travel Agent

My company’s ABTA/ATOL numbers are G9172/6053. MSE doesn't check my status as a Travel Agent, so you need to take my word for it. You can check my ATOL with the CAA. This signature is here as I follow MSE's Travel Agent Code of Conduct.

Westin

NoodleDoodleMan said:

My travel agent (Hay's) phoned yesterday to advise TUI tickets were ready for collection - outward only, and that the return tickets would be issued at the Spanish airport on the day.

I suspect the OP may bein the same situation.

TUI should flag that up of course - I reckon the in resort rep will be able to sort it out.

I think you might mean boarding passes rather than tickets.

Sure everything will be fine.  It wasn’t so many years ago that this was the norm. Go to airport, checkin, get given a boarding pass.

martindow

Is the problem that boarding passes are available a certain number of days before travel?  This would mean that the outbound tickets would be available first and the returns a number of days later.

I'm sure that Ryanair worked like this and that I had to print out return tickets at my holiday hotel.

IvanOpinion

Probably stating the obvious, but have you scrolled to the end of the PDF file you have received?  Could all 4 passes be in the one file?

kuepper

MATTR5 said:

Hi you can only access TUI boarding passes for the return flight (possibly on or)  after the date you fly out at the moment - it's a bit of a pain 

If you have the TUI App you should be able to access them there 

That or get your holiday accom to print them for you after you get them off their website https://flightextras.tui.co.uk/

I had to do some for some Customers in Crete yesterday and emailed them to the hotel to print 

I am a Travel Agent

My company’s ABTA/ATOL numbers are G9172/6053. MSE doesn't check my status as a Travel Agent, so you need to take my word for it. You can check my ATOL with the CAA. This signature is here as I follow MSE's Travel Agent Code of Conduct.

Well I got through to Tui on the phone (about 45 min wait....) and was told I've checked in for both outbound and inbound flights but I can't get a boarding pass (via app/website) for a seat on the inbound flight until 48 hours before departure - or  leave it til I arrive at the airport. Seems a crazy time-wasting system

kuepper

IvanOpinion said:

Probably stating the obvious, but have you scrolled to the end of the PDF file you have received?  Could all 4 passes be in the one file?

4 passes? just the 1 pass is there

NoodleDoodleMan

Westin said:

NoodleDoodleMan said:

My travel agent (Hay's) phoned yesterday to advise TUI tickets were ready for collection - outward only, and that the return tickets would be issued at the Spanish airport on the day.

I suspect the OP may bein the same situation.

TUI should flag that up of course - I reckon the in resort rep will be able to sort it out.

I think you might mean boarding passes rather than tickets.

Sure everything will be fine.  It wasn’t so many years ago that this was the norm. Go to airport, checkin, get given a boarding pass.

Yes, well spotted - it was boarding passes.

MATTR5

kuepper said:

MATTR5 said:

Hi you can only access TUI boarding passes for the return flight (possibly on or)  after the date you fly out at the moment - it's a bit of a pain 

If you have the TUI App you should be able to access them there 

That or get your holiday accom to print them for you after you get them off their website https://flightextras.tui.co.uk/

I had to do some for some Customers in Crete yesterday and emailed them to the hotel to print 

I am a Travel Agent

My company’s ABTA/ATOL numbers are G9172/6053. MSE doesn't check my status as a Travel Agent, so you need to take my word for it. You can check my ATOL with the CAA. This signature is here as I follow MSE's Travel Agent Code of Conduct.

Well I got through to Tui on the phone (about 45 min wait....) and was told I've checked in for both outbound and inbound flights but I can't get a boarding pass (via app/website) for a seat on the inbound flight until 48 hours before departure - or  leave it til I arrive at the airport. Seems a crazy time-wasting system

Hi As soon as you arrive check again 
I got the boarding passes for my Customers inbound flight yesterday and they fly back 15th May
See redacted info copy below

YOUR BOARDING PASS

PLEASE SHOW THIS BOARDING PASS TO STAFF AT THE BAG DROP AND BOARDING GATE.

Travel date

15 May 2022

Flight number

TOM7717

Boarding gate

closes

15 May 22:55

Seat number

xx

From

Heraklion (Crete)

To

East Midlands

Flight departs

23:40

Passenger
xx

Trust me we've done loads of these and 90% of the time you can get your Boarding Passes as soon as you get to destination