Flight delays due to technical problem

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I had a flight delay yesterday the 10 th of May.
Flight was from Belfast George Best the city airport.
Flight was Aer Lingus under Emerald Airways to Leeds/Bradford 
Flight departure.was 15.10.
We taxied out when the Captain said there was a technical problem so we were returning to the stand.
He said that engineers were checking the problem. We were disembarked promptly
We were updated at 5 pm and the next update would be at 8 pm. We were issued with a voucher for coffee can't remember exact time but obviously within the registration.  I need assistance and the man who was dealing with me was back and forward to the.area I was in. Fortunately the airport was quiet unlike the carnage at Leeds on Friday 6 th May.
We more or less that we were going to be there overnight.  A young man who was at the desk said they will want to.get you home as it would cost the company.a lot of money.
I was told that an aircraft with an engineer was coming from.Dublin.
The flight was due in to Leeds at 16 20.
At 8 pm the board was showing 8.05 depart but no gate 
The replacement aircraft was used and it was eventually.around 9.50 or thereabouts
My daughter says I could be due compensation. The question is the short duration of the flight
Any advice or information would be helpful 
Thanks you 

Sue 



Comments

  • Susan1942
    Susan1942 Posts: 1,401 Forumite
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    Sorry it was 9 50.when we arrived back.in Leeds.  I.was very tired but just relieved to get home.

    Sue 
  • Westin
    Westin Posts: 5,965 Forumite
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    EI3676
    BHD STD 1510 ACT 2051
    LBA  STA 1620 ACT 2140
    Delay 5h20m

    It sounds like you received what they call Duty of Care whilst at the airport.

    You could be entitled to compensation under UK261 to the value of £210.

    You may be interested in reading here -  https://www.moneysavingexpert.com/travel/flight-delays/

    Claim information likely to be found on the Emerald Airlines website.
  • Susan1942
    Susan1942 Posts: 1,401 Forumite
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    edited 11 May 2022 at 5:47PM
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    Thank you.  I am not at all interesting a claiming compensation but my daughter thinks that I may well be.  She has said she would try to make a claim but the short distance may be a problem.  She is very involved in helping to find hosts for families for Ukraine refugees.  Currently she is helping to host a family who remain  in an area of grave danger and a long way from the Polish border).  Her first family made the decision to return to the Ukraine from Germany.  She is still in touch with them but is currently working on the documents for this new family.
    The idea is should there  be any compensation be due  I could simply use it for the  needs of this  or simply give them the money.   This is my only motivation and I suppose there is no harm to be done in asking the question  Thanks Sue
  • JPears
    JPears Posts: 5,087 Forumite
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    Hi Sue,
    You are almost certainly due compensation of £210. The shortness of flight length/distance makes no difference. Its compensation for your considerable inconvenince.
    You can also google and download Vauban's most excellent guide to your rights and claim process. Its a bit dated now but still valid.
    It may be a struggle with the airline but worth it if you intend to donate to charity.
    Good luck. We're here to help if required.
    It looks as though Emerald Airlines are "wet leased" to Aer Lingus so your claim is proably against Aer Lingus. Others may be able to clarify this.
    Here's a link to the claim form.



    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Susan1942
    Susan1942 Posts: 1,401 Forumite
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    Thank you for the information. The aircraft says Aer Lingus but I booked the flight through BA.
    I am 80 and not very well at the moment. I don't need to do anything as my daughter will deal with everything. She asked me for my Passport No.
    She has got a law degree and works in liability insurance.  She said nothing to lose but her only concern was the distance.
    Her Ukraine family are travelling by train and hope to reach the Polish border.  I have already bought a lot of things and I am happy to pay for the flights to the UK.  Not sure if my Daughter is going to fly out to meet and travel home with them.
    Thanks as ever for all the excellent advice I always find on these forums

    Sue
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