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British Airways flight cancelled (again!))
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solidpro
Posts: 588 Forumite
Hi
Sorry to sound like a broken record but we were due to fly to Malta on 'that' weekend where BA basically had a meltdown. 10 hours before our flight they sent us an email saying it was cancelled and directed us to select a new flight on their 'manage my booking'. We went to that portal and it offered us no flights!!
So I tried calling them. I waited on the phone 20 minutes then it just said "we are too busy, goodbye".
As it was only a 3 day trip my only option was to book the only other flight availble from a different london airport (Gatwick) and instead of driving to Heathrow and using the pre-paid parking I had already booked, we had to shlop on a mamouth train journey and then get the train back (because our car wasn't parked at the airport like we intended on the return trip which wasn't cancellled.
Anyway, I filled in the claim form essentially siting 261/2004 for a journey cancelled 10 hours before departure and for a journey more than 1500km and within about 2 days they refunded 2 pairs of fairly random amounts, which I'm guessing is what they figure is the first half of the cancelled return trip. I've had nothing else apart form the original automated response with a case number and 'we are on it'. It's been over a month.
I asked for a refund for alternate flights I had to pay a premium for with Air Malta to get there on the same day as we intended, and the flight delay compensation. Unfortunately all the forms I filled in I have no access to, so I can't tell exactly what I listed in the original request, but I could sit down and work it all out again. I think I also claimed for our train tickets and the car park we were unable to use.
When I call I just frequently get dumped - randomly shunted into a 'we are too busy' message and cut off. Honestly, British Airways are horrific to deal with.
What should I do?
Thanks
Alex
Sorry to sound like a broken record but we were due to fly to Malta on 'that' weekend where BA basically had a meltdown. 10 hours before our flight they sent us an email saying it was cancelled and directed us to select a new flight on their 'manage my booking'. We went to that portal and it offered us no flights!!
So I tried calling them. I waited on the phone 20 minutes then it just said "we are too busy, goodbye".
As it was only a 3 day trip my only option was to book the only other flight availble from a different london airport (Gatwick) and instead of driving to Heathrow and using the pre-paid parking I had already booked, we had to shlop on a mamouth train journey and then get the train back (because our car wasn't parked at the airport like we intended on the return trip which wasn't cancellled.
Anyway, I filled in the claim form essentially siting 261/2004 for a journey cancelled 10 hours before departure and for a journey more than 1500km and within about 2 days they refunded 2 pairs of fairly random amounts, which I'm guessing is what they figure is the first half of the cancelled return trip. I've had nothing else apart form the original automated response with a case number and 'we are on it'. It's been over a month.
I asked for a refund for alternate flights I had to pay a premium for with Air Malta to get there on the same day as we intended, and the flight delay compensation. Unfortunately all the forms I filled in I have no access to, so I can't tell exactly what I listed in the original request, but I could sit down and work it all out again. I think I also claimed for our train tickets and the car park we were unable to use.
When I call I just frequently get dumped - randomly shunted into a 'we are too busy' message and cut off. Honestly, British Airways are horrific to deal with.
What should I do?
Thanks
Alex
0
Comments
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Still had no reply since 5th April. Can't ring them (cuts me off). Put in 2 requests for an update via the BA website and raised a case with 'resolve'. Do I have to send a letter? Thanks0
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