talk talk 'contract' not a 'contract' fixed price

tricia.leaper

having been a loyal TT customer for years I am horified to be told that I can sign up for 18 or 24 months but the price is not fixed, am reluctantly looking for a new deal as the prices have gone up , I will be looking at Martins site when this deal comes to an end in 3 months 

molerat

The vast majority of contracts are no longer fixed price but go up in line with the RPI + x% formula as allowed by the useless regulator.

Neil_Jones

tricia.leaper said:

having been a loyal TT customer for years I am horified to be told that I can sign up for 18 or 24 months but the price is not fixed, am reluctantly looking for a new deal as the prices have gone up , I will be looking at Martins site when this deal comes to an end in 3 months 

There is such as a thing as "Fixed Price Plus" which means (it says here) "you’ll never have to worry about mid-contract price rises., which is just code for "pay more in the first place, the net result of  which may or may not be cheaper than the CPI+3.9% rise next year".

https://new.talktalk.co.uk/flexible-payment

Although for all the good their previous "Price Promise" campaign did, it probably won't stand up to much.

jbuchanangb

TalkTalk were charging me £23pm for Fibre35, being the full rate of £29.95 less a £6.95 discount.  In April this changed to £25.09 being the full rate of £32.04 less the £6.95 discount. That was a 7% increase. I have the discount until September 2023, and I expect another price rise next April. That's the way it works now. In May 2020 I paid £23.50 for the service. In May 2018 it was £28.97. So I'm not too unhappy with £25.09 at the moment. Lower than 4 years ago.

wild666

IMHO if a company offers a price of their service then that price should stay for the term of the minimum contract period. 
Someone could start a contract on 1/3/22 and find that their April bill has risen by X% e.g. 6%. My BB provider will honor the fixed price for the term of the contract, in my case 18 months, just as they did with their no price increase for 30 months when I first joined them in 2018

wongataa

wild666 said:

IMHO if a company offers a price of their service then that price should stay for the term of the minimum contract period. 
Someone could start a contract on 1/3/22 and find that their April bill has risen by X% e.g. 6%. My BB provider will honor the fixed price for the term of the contract, in my case 18 months, just as they did with their no price increase for 30 months when I first joined them in 2018

The providers that have these price increases state that in [whatever month the increase happens] there will be an increase of the inflation rate + plus whatever the markup is.  It is clear out the outset so you shouldn't be surprised.

If you don't like it then you have to find a provide that doesn't do this.  They exist and will cost more.

onomatopoeia99

There are providers with one month minimum terms, so you could sign up with one of those then leave when they announce a price rise. 

southsidergs

molerat said:

The vast majority of contracts are no longer fixed price but go up in line with the RPI + x% formula as allowed by the useless regulator.

LOL, imagine the service without a regulator supporting you

macman

Most broadband and telcoms contracts have never been fixed price, but with low inflation they didn't need to increase the price within a typical 12m or 18m term. With 9% inflation and rising, that era is over and they will enforce the standard RPI + X% formula now.
But contractually, nothing has changed.

brewerdave

macman said:

Most broadband and telcoms contracts have never been fixed price, but with low inflation they didn't need to increase the price within a typical 12m or 18m term. With 9% inflation and rising, that era is over and they will enforce the standard RPI + X% formula now.
But contractually, nothing has changed.

And if there was ever a reason for changing ISP at the end of a deal period ..........

wild666

wongataa said:

wild666 said:

IMHO if a company offers a price of their service then that price should stay for the term of the minimum contract period. 
Someone could start a contract on 1/3/22 and find that their April bill has risen by X% e.g. 6%. My BB provider will honor the fixed price for the term of the contract, in my case 18 months, just as they did with their no price increase for 30 months when I first joined them in 2018

The providers that have these price increases state that in [whatever month the increase happens] there will be an increase of the inflation rate + plus whatever the markup is.  It is clear out the outset so you shouldn't be surprised.

If you don't like it then you have to find a provide that doesn't do this.  They exist and will cost more.

When I chose my provider in August 2018 they offered no increase for 30 months then it went up by only £1.04 when it did but when they offered me a new fixed deal in March 2022 it was either £28 without the fix or £27.50 with the fix, I got the fixed deal. Maybe in just over 18 months they will offer me another fixed rate deal! I wait in anticipation to see if they will.