Shell Energy Using Different Meter Reading Method?

wild666

nmr91 said:

That's exactly how I read my meter - the shell energy website even explains how to read it in this manner - I always take a photo when I take a reading. I have emailed them to Shell as proof but not getting any replies. They have now put a new bill on my account but it wont download properly. I've reported this but as expected no reply.  My worry is my supposed debt is going to grow and grow whilst this mess is sorted, and as such it will just get even more complicated to sort out.

I found the following on another help site - about a readings dispute which I may throw at them - 

The gaining supplier is responsible for a transfer of supply. On a switch, the reading that you provided to the new supplier is industry-validated (ie; the validated reading may be different from the one that you provided), and it is then passed by a data flow to both suppliers to close and open your accounts. Ask Shell to confirm the industry-validated reading and the date of the data flow. Contact your old supplier with the information from Shell, and ask them to amend your closing account (final bill). Both suppliers are mandated to use the same reading to open and close accounts. 

If the industry-validated reading differs markedly from what your meter is showing then ask Shell to raise an Agreed Readings Dispute. 
 
For a ‘Read Dispute’ to be possible, there needs to be a big enough gap between the reading used and the reading you gave. This is called a ‘tolerance’. If the gap is too small, it’s known as being ‘within tolerance’. 
 
The tolerance for an electricity reading is 250 kWh or more.  For example if you submitted a reading of 01000 and the estimate used was 01300, there's a difference of 300 kWh and a reading dispute is possible.

The whole thing is a mess  

On a PC/Laptop press prt sc and using paint save the image of any readings supplied, that's what I did with one supplier who used bills with estimated readings way above the reading on the smart meters.

Tarkus2

Guess what? I finally received a bill from Shell today and they are using the old readings again and have invalidated all the smart readings that they said were correct. I can't wait to move away from these idiots.

QrizB

Tarkus2 said:

Guess what? I finally received a bill from Shell today and they are using the old readings again and have invalidated all the smart readings that they said were correct. I can't wait to move away from these idiots.

At least they're giving you consistent bills now!

Tarkus2

QrizB said:

Tarkus2 said:

Guess what? I finally received a bill from Shell today and they are using the old readings again and have invalidated all the smart readings that they said were correct. I can't wait to move away from these idiots.

At least they're giving you consistent bills now!

Only problem is they have estimated the latest reading for some reason!

nmr91

Shell have now recalculated my bills, using a single reading. After re-issuing all bills for my transfer it appears I have used almost £500 less electricity than they initially charged for. A painful process but thankfully result makes it worthwhile. Cant recommend using https://www.resolver.co.uk/ enough to speed up the communication process.