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Phone will not power off!

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Mrs_pbradley936
Mrs_pbradley936 Posts: 14,571 Forumite
Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
My phone refuses to switch off - all it does is offer to start in safe mode. I want to change my SIM and to do that you are supposed to turn the phone off. Someone said i could do it safely in airplane mode is that true? It is a Samsung.

Comments

  • eDicky
    eDicky Posts: 6,835 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    edited 2 May 2022 at 8:57PM
    How are you attempting to switch it off? Which model Samsung? Best not to remove the SIM without it completely powered off.
    Evolution, not revolution
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I press the button on the side and it gives me the power off or restart options but if I press power off all it offers me is to start in safe mode. It is an A6.
  • PHK
    PHK Posts: 2,266 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    That should only happen  if you hold down the power button and volume down. 

    Make sure you aren’t holding down any of the buttons, or that there’s no damage to them ( eg from dropping it)
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,571 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I changed the SIM in airplane mode and all is well!
  • Run battery down, change sim, recharge
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