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Phone will not power off!
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Mrs_pbradley936
Posts: 14,571 Forumite
in Mobiles
My phone refuses to switch off - all it does is offer to start in safe mode. I want to change my SIM and to do that you are supposed to turn the phone off. Someone said i could do it safely in airplane mode is that true? It is a Samsung.
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Comments
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How are you attempting to switch it off? Which model Samsung? Best not to remove the SIM without it completely powered off.
Evolution, not revolution1 -
I press the button on the side and it gives me the power off or restart options but if I press power off all it offers me is to start in safe mode. It is an A6.0
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That should only happen if you hold down the power button and volume down.Make sure you aren’t holding down any of the buttons, or that there’s no damage to them ( eg from dropping it)0
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I changed the SIM in airplane mode and all is well!0
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Run battery down, change sim, recharge0
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