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Help with water bill for low income pensioner.

Recently applied to Wessex Water  for a reduction on my bills because I'm on a low income but not low enough for pension credit. 
My request was denied because I have a small private pension in addition to the state one.
My total income is £13,104 .. This is low enough to get housing benefit, council tax reduction, all NHS costs, and hospital fares etc refunded.
So why won't the water company give me the reduction they offer on their claim form??
£13104 might seem a lot but my rent alone is £8100 then there are all the utilities and I do like to eat now and again.
Any ideas would be welcome..

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