PPI tax refund 28 April 2022 at 12:32PM in Reclaim PPI & other insurance 11 replies 156 views

marleneb1

I made a claim for tax paid on PPI in early February 2022 via a company called Reclaim Now. I received a letter from HMRC dated 7 April agreeing I had paid too much tax and a cheque would be issued to Reclaim Now within 10 days, ie 17 April or thereabouts. The cheque has apparently not arrived and it turns out HMRC have put a wrong digit in the post code address. So now Reclaim now are saying they will have to have the cheque reissued and HMRC have agreed but say I will have to wait a further 10-12 weeks until I receive it.
Does this sound right?
Please don't lecture me on not having claimed directly myself to HMRC - I've had Covid so not up to it. 
Thanks

[Deleted User]

Sounds right, if that's what HMRC have said.

marleneb1

But why? It took 12 weeks for them to establish whether I had a claim, then they wrote to me and issued the cheque which I am told by Reclaim Now hasn't been received. Why, if they are reissuing the cheque today, does it take a further 12 weeks? It's ridiculous but what I'm asking is,  does it sound legitimate? I'm already regretting claiming through these people but I also don't want them just to be hanging on to my money for another 3 months before they release it to me. Do you think they are spinning me a story?

Dazed_and_C0nfused

The first thing I'd be asking is why are HMRC sending the cheque to you??

HMRC have agreed but say I will have to wait a further 10-12 weeks until I receive it.

marleneb1

They aren't sending it to me - they are sending it to Reclaim Now  which is what I actually said - you've paraphrased that sentence which,  I thought, made it clear that a new cheque would be issued by HMRC to Reclaim Now and it would be a further 10-12 weeks until I receive it (my refund minus Reclaim Now's fees and VAT).

Dazed_and_C0nfused

marleneb1 said:

They aren't sending it to me - they are sending it to Reclaim Now  which is what I actually said - you've paraphrased that sentence which,  I thought, made it clear that a new cheque would be issued by HMRC to Reclaim Now and it would be a further 10-12 weeks until I receive it (my refund minus Reclaim Now's fees and VAT).

HMRC have absolutely no idea how long a third party will take to send you your share of the refund so I've no idea why they would comment on that.

The only thing that is in HMRC's control is how long it will take for them to send the replacement out.

brettcta

The amount you’ll get back will be so low after reclaim now take their cut, I wouldn’t lose any sleep over it.

Dazed_and_C0nfused

brettcta said:

The amount you’ll get back will be so low after reclaim now take their cut, I wouldn’t lose any sleep over it.

Too true!!

On-the-coast

are you getting your information direct from HMRC - or via Reclaim?
it wouldn’t surprise me if reclaim were at fault for that incorrect digit. 

Also, it’s not impossible for post that’s only slightly missaddressed to turn up after a few weeks - so maybe that’s the reason for the wait on HMRC part. 

Just relax & wait.  You’ve paid a 3rd party to deal with the hassle. 

brettcta

On-the-coast said:

are you getting your information direct from HMRC - or via Reclaim?
it wouldn’t surprise me if reclaim were at fault for that incorrect digit. 

Also, it’s not impossible for post that’s only slightly missaddressed to turn up after a few weeks - so maybe that’s the reason for the wait on HMRC part. 

Just relax & wait.  [b]You’ve paid a 3rd party to deal with the hassle.[/b]

They don’t do ‘hassle’ unless it’s them hassling you for payment or to sign up for more services. 

If HMRC needed chasing, reclaim now aren’t going to do it.

On-the-coast

If HMRC needed chasing, reclaim now aren’t going to do it.

Why not? It’s the only way they’re going to get their cut, since the full amount is made payable to Reclaim. 

It still wouldn’t surprise me if they’d made up the story about HMRC’s mistake though.

Either way there’s nothing the OP can do now except wait (& hopefully relax)