Clarks sold me used shoes

I used to work for clarks and know they do children's fitting. My 1 year old has only just started walking but still unsteady so I never let her walk outside. I bought a pair of shoes without inspecting them as I trusted them to give me a new pair. The man took it to the till and then tells me its £44 which was a shock for children's shoes. I paid out of embarrassment with the intention of returning. My child was crying so I left in a hurry. I kept it tucked away in a cupboard till I could go back. To my horror when I took it back there was sand in the shoe grips and apparently scuff marks according to the manager. I maintained that my daughter did not wear them but the manager refused to take them. She kept saying all their shoes are checked before being sold which is clearly a lie. I complained to customer service but still awaiting a reply after sending photos (they have suddenly gone quiet). I have two issues here, firstly I am being branded as a liar. Secondly, I have been sold used shoes. I don't know what to do. When taking photos of the shoe box, I can see a tiny note saying "code 243- wearing them". I don't know when this was written on the box and by whom. Any advice would be much appreciated.
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Comments

  • Bradden
    Bradden Posts: 1,052
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    How long have you had them for? If the error was pointed out shortly after purchase it would seem a reasonable to expect to return them for a refund.
  • I tried to return it after 17 days.
  • Bradden
    Bradden Posts: 1,052
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    I can understand after two weeks they have no idea if they sold the shoes in this condiiton or if they have been used.
  • Thrugelmir
    Thrugelmir Posts: 89,546
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    teenz_88 said:
     She kept saying all their shoes are checked before being sold which is clearly a lie. 
    Normally a standard practice to ensure that the box contains a pair of matching shoes. 
  • sheramber
    sheramber Posts: 18,617
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    The OP's post says  "I used to work for clarks and know they do children's fitting."  

    So, presumably she had her child's  feet measured and the shoes tried on.
  • Emmia
    Emmia Posts: 2,943
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    How did you know what size to buy if your child didn't try them on?
  • Pollycat
    Pollycat Posts: 34,475
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    This is a very confusing thread.

    Maybe the OP could clarify:
    Did the assistant measure her child's feet?
    Did the child try any shoes on?
    Were the shoes the child tried on the ones that she bought?

    I would say that most people who have had children are aware that Clarks are pretty expensive for kids' footwear.
    My sister's kids are adults now but I remember her paying a lot for their toddler shoes 20-odd years ago.
    I'm surprised that the OP - a previous employee of Clarks - was unaware that a pair of baby walking shoes might be as expensive as £44.00.
    I don't buy anything unless I know the price before I get to the till.


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