Hotel not as advertised

Polmop

Sandtree said:

Polmop said:

Sandtree said:

Its not 100% clear where the issue has occurred... you mention the errors being on Tripadvisor which is clearly no under EasyJet Holiday's control. Have they linked to the wrong property? Are photos on their own site all correct?

easyjet links to tripadvisor   but the link is to a different hotel which is not easy to see, i had to google the feedback to find wich hotel it referred to

But all the photos, descriptions etc on the EasyJet site itself were all correct and its only going to the third party site where the issues were?

Hi  no the photos on easyjet are incorrect as well as their link to trip advisor plus the trip advisor reviews that they show

NoodleDoodleMan

We have stayed in hotels which were part of the modestly sized Marina chain in the Balearics - which I believe were subsequently acquired and absorbed into the Alua group.

They were  more than decent quality so I would expect  Alua establishments are likewise.

If you can access the properties here you should be able to see accurate images.

https://en.aluahotels.com/

Didn't take long to find.

 https://en.aluahotels.com/hotel-aluasun-cala-antena-in-majorca/

bagand96

TELLIT01 said:

I've just looked at the Easyjet description for the Cala Antena where it describes the pools as one rectangular and a smaller circular one for children.  That does not match the photos they have immediately above the descriptions.  I wouldn't be happy either if I got there and discovered this wasn't the hotel I was staying at.  Not a problem if the pools shown are adjacent and there is no additional charge.

I think this is the crux of it.  easyJet Holidays seem to be showing photos of the Aluasun Cala Antena but also some photos of the Aluasun Calas de Mallorca, including it's seemingly much bigger pool.  Looking at the Aluasun Cala Antena on some other tour operators sites, they only show the smaller pools etc:

BA: AluaSun Cala Antena - CALAS DE MALLORCA - British Airways
Jet2: AluaSun Cala Antena formerly Sol Cala Antena - Calas De Mallorca hotels | Jet2holidays
TUI: Aluasun Cala Antena in Calas de Mallorca | TUI.co.uk
TravelRepublic: Aluasun Cala Antena (travelrepublic.co.uk)

Given what the other operators show it seems that easyJet may have made an error here in their listing.  Either that or they have negotiated use of the neighboring hotel's facilities for their guests.  @Polmop if I were you I would be taking screenshots of the easyJet listing without delay before they change it or pull it.  You've booked a package so you should have protection under the Package Travel Regulations.

I'd be waiting at first to see what easyJet say when they come back to you.  But start having a think about what an acceptable solution to you would be.

bagand96

Sandtree said:

Polmop said:

Sandtree said:

Its not 100% clear where the issue has occurred... you mention the errors being on Tripadvisor which is clearly no under EasyJet Holiday's control. Have they linked to the wrong property? Are photos on their own site all correct?

easyjet links to tripadvisor   but the link is to a different hotel which is not easy to see, i had to google the feedback to find wich hotel it referred to

But all the photos, descriptions etc on the EasyJet site itself were all correct and its only going to the third party site where the issues were?

easyJet website seems to be clearly showing photos of a pool that does not belong to the hotel the OP has booked.

Polmop

That's my problem. Apart from putting us in the other hotel I am going to have to take what they say.  I need this holiday lol.  I've not been away for 3 years 

TELLIT01

Polmop said:

TELLIT01 said:

I've just looked at the Easyjet description for the Cala Antena where it describes the pools as one rectangular and a smaller circular one for children.  That does not match the photos they have immediately above the descriptions.  I wouldn't be happy either if I got there and discovered this wasn't the hotel I was staying at.  Not a problem if the pools shown are adjacent and there is no additional charge.

to be honest i didnt even read the description   i just looked at the photos and thought it looked great   it didnt occur to me that they would put different pictures on   i have checked and there is an additional charge to use the other pool

Just to clarify, I'm not criticising you Polmop.  Simply pointing out the EJs description of the hotel doesn't match with their own accompanying photo's.

Polmop

TELLIT01 said:

Polmop said:

TELLIT01 said:

I've just looked at the Easyjet description for the Cala Antena where it describes the pools as one rectangular and a smaller circular one for children.  That does not match the photos they have immediately above the descriptions.  I wouldn't be happy either if I got there and discovered this wasn't the hotel I was staying at.  Not a problem if the pools shown are adjacent and there is no additional charge.

to be honest i didnt even read the description   i just looked at the photos and thought it looked great   it didnt occur to me that they would put different pictures on   i have checked and there is an additional charge to use the other pool

Just to clarify, I'm not criticising you Polmop.  Simply pointing out the EJs description of the hotel doesn't match with their own accompanying photo's.

I didnt think you were, but i should have read the description 

NoodleDoodleMan

Just to be clear - there is a charge of 25 Euros daily to use the pool facilities etc. at an adjacent sister hotel within the same Alua chain ?

Is that per person, or per room/per party ?

I've never heard of such a practice in all the many years we've been going to Spain.

Could you plag up a link please ?

Polmop

NoodleDoodleMan said:

Just to be clear - there is a charge of 25 Euros daily to use the pool facilities etc. at an adjacent sister hotel within the same Alua chain ?

Is that per person, or per room/per party ?

I've never heard of such a practice in all the many years we've been going to Spain.

Could you plag up a link please ?

its on the Q&A on tripadvisor

NoodleDoodleMan

If you look at the EasyJet photos here - images 1 and 3 (for example) for the Alua Antena pool areas are clearly not that of the pools depicted on the official website page.

https://www.easyjet.com/en/holidays/spain/majorca/calas-de-mallorca/sol-cala-antena

https://en.aluahotels.com/hotel-aluasun-cala-antena-in-majorca/services/

Unless I've goofed on the links !!!