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Rick master sending me in circles

Brandy4
Posts: 4 Newbie

On 19 December 2019 I booked 3 tickets via Ticket master to watch the Killers band at mullahide castle at the price of £231.15 for my daughters 30th birthday in June 2020. This was cancelled and carried over for two years running due to Covid . Bythe third year I had other plans and requested to cancel my ticket only. Unfortunately, they took it upon themselves to cancel all three. This is when the problem started . I was told I would get my money paid back into my bank within 3 working days. This never happened the only way to contact Ticketmaster is ti fill in a lengthy online form, there is no phone number or email address . I have now filled in over a hundred of these forms. Each time I receive a no reply email stating various answers. Sometimes telling me that the money would have been in my banks holding account and to contact them other times stating they can see that Ticketmaster have located the refund in their bank and that the refund will be in my account within 3 working days or they request my bank details which I have sent numerous times. I cannot begin to explain the frustration and anxiety I have experienced. I appreciate it is not a large amount of money but to me it is the principle of how many other customers have they stolen money from. I refuse to give up whereas I can imagine many people would making this a very lucrative business for Ticketmaster. I have all of their emails on recording promising me my money then when it doesn’t transpire requesting me to fill yet another form in. I really do think they need to be held to account for their non existent customer service
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Comments
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Is there anyone else that has had a similar experience0
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Exact duplicate posted here with corrected title !
https://forums.moneysavingexpert.com/discussion/6352761/ticketmaster-sending-me-in-circles#latest
Can a mod remove this one if possible.0 -
I’ll close this thread as you have another one open on the same topic.I'm a Forum Ambassador on the housing, mortgages, student & coronavirus Boards, money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.1
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