Amazon payment problem
in Credit cards
9 replies 444 views
in Credit cards
I'm having a strange payment problem with Amazon. I placed an order last Friday that Amazon broke into two orders (one to be delivered by them today!, the other not). Afterwards I got an email saying " Problem with your payment" and talking about pending verification. I've assumed this is due to the new rules about verifying credit cards online? But Amazon never presented me with a verification screen. I subsequently contacted my bank's credit card people and they say Amazon has never tried to seek payment or authorisation for these amounts.
I've chatted with them three or four times and had a couple of phone calls, including somebody called Akash 'from the management team' but nobody there has been able to resolve the problem. I just finished another hour on the phone with them. This time I ordered the books again and cancelled the previous orders and they say that the payment has been authorised so these new orders should go through OK. I'll just have to wait, again, and see.
Has anybody had similar problems? Has anybody had a verification screen presented by Amazon? Successfully?
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It's the same as verifying anywhere else - a text message or through the banking app in my case.
All of my individual transactions are going through without a hitch, however I have a subscription item whidh keeps saying payment declined. I've removed my card and reentered it several times, had the bank authorisation go through, but then a few hours later Amazon say it is declined. I'm getting really frustrated with it now. It's not like the money isn't there
After a while, I decided to quadruple check the issue wasn't with my bank and after a very long Twitter exchange and converluted phone call with them I managed to track down that the address finder they use doesn't store my home address correctly. Having the addresses not match perfectly was what was causing the declines - think 'Tower Street' being on file, when it should be 'Upper Tower Street' - and once I finally managed to get them to correct it manually on their end I've not had any declined payments over the last couple of weeks.