Amazon payment problem

squirrelpie

I'm having a strange payment problem with Amazon. I placed an order last Friday that Amazon broke into two orders (one to be delivered by them today!, the other not). Afterwards I got an email saying " Problem with your payment" and talking about pending verification. I've assumed this is due to the new rules about verifying credit cards online? But Amazon never presented me with a verification screen.  I subsequently contacted my bank's credit card people and they say Amazon has never tried to seek payment or authorisation for these amounts.

I've chatted with them three or four times and had a couple of phone calls, including somebody called Akash 'from the management team' but nobody there has been able to resolve the problem. I just finished another hour on the phone with them. This time I ordered the books again and cancelled the previous orders and they say that the payment has been authorised so these new orders should go through OK. I'll just have to wait, again, and see.

Has anybody had similar problems? Has anybody had a verification screen presented by Amazon? Successfully?

diystarter7

Slightly different but we had problems with our cap one cc on the Tesco online shopping site. We spent a while talking to both and got nowhere but it was the cc that was at fault. Thr funny thing is we had been using it for over a year before probs and always more than enough credit on it so we changed to Barclaycard and no probs since.

cymruchris

Yes - had exactly that problem - repeatedly going around in circles between Amazon and the banks. Used three different credit cards/different banks all with large available credit - and it kept saying the same thing. There were four items in total - three were still available for the same price - so I cancelled them and re-ordered and it went through fine. The fourth item was at a regular price of £879 - and I'd gotten a warehouse deal for £701 - and didn't want to lose that one. After changing the cards three times over several days, it eventually seemed to accept it and give me a delivery date, but that came and went, and it gave me a new delivery date, and that too came and went. Having spoken to customer services by phone they assure me it'll come by the next delivery date (tomorrow Saturday) but I'm not hopeful as it's not yet marked as dispatched. Time will tell. There was obviously a glitch in their system and they didn't want to acknowledge it. (The banks said the same as you - Amazon hadn't attempted to take payment).

squirrelpie

Thanks for the responses folks. Good to know it's not just me. I've had one email now to say that one of the books being dispatched by a merchant has been dispatched (delivery takes a whole week for some reason?). So hopefully things are now sorted. I wish companies would be more open about their difficulties. Things go wrong; I can accept that. It's when they try to cover things up I object.

I'd still like to hear from anybody who's seen a verification screen presented by Amazon.

cymruchris

squirrelpie said:

I'd still like to hear from anybody who's seen a verification screen presented by Amazon.

I've had one this week for another purchase of £800 - Amazon card - which was my default when all the above problems were happening. (My item for tomorrow still hasn't been dispatched)

Mnoee

I had to verify 5 small items on a subscribe and save order yesterday. All seperately, without an option to verify them until they notify me. Fairly annoying knowing that I'd have to wait for each to try to be dispatched, but I managed to verify them all fine with a few clicks. 

It's the same as verifying anywhere else - a text message or through the banking app in my case. 

cymruchris

My repeatedly delayed item mentioned above that was due to be delivered yesterday has been delayed again. If it wasn’t for the fact the price is now higher I’d cancel and reorder. 

squirrelpie

I had the opposite. I had something that was supposed to be delivered yesterday, but we were going to be out. So I rearranged delivery for Monday (the earliest available date), which is also when a couple of subscription items were due. And now I discover that they've delivered (just) the subscription items today instead. We were in all day; no knock or ring at the door, just left on the porch. They'll still have to come back tomorrow with the other item. They keep doing that: delivering a day earlier than they've said, and not knocking on the door. Both aspects are quite annoying, although not quite as annoying as the alternative of delivering late! And making multiple trips when they could make one must cost them - and ultimately me - money.

Nicip

I had this back in April too.  I spoke to my bank and they said I needed to delete the payment card with Amazon and then re-enter it.  That would send the authorisation request back through to the bank and then it would all be ok.  I did this, got the bank authorisation but then 2 hours later it was declined by amazon.  Spoke tot he bank and they said authorisation was there at their end so its an amazon thing.  I spoke to amazon and they said they'd try to use my card but couldn't guarantee it would go through.  It did and everything has been fine, until now.

All of my individual transactions are going through without a hitch, however I have a subscription item whidh keeps saying payment declined.  I've removed my card and reentered it several times, had the bank authorisation go through, but then a few hours later Amazon say it is declined.  I'm getting really frustrated with it now.  It's not like the money isn't there

Jyana

I had this issue. Amazon declining my payments and my bank insisting that Amazon hadn't put through any requests or/and the decline wasn't coming from them. It was incredibly frustrating for a while as the only solution given to me was to delete my card and re-enter it, making sure the phone number was also correct, with insurances that it would 100% sort the problem out from several Amazon advisors. Spoiler alert, it didn't!

After a while, I decided to quadruple check the issue wasn't with my bank and after a very long Twitter exchange and converluted phone call with them I managed to track down that the address finder they use doesn't store my home address correctly. Having the addresses not match perfectly was what was causing the declines - think 'Tower Street' being on file, when it should be 'Upper Tower Street' - and once I finally managed to get them to correct it manually on their end I've not had any declined payments over the last couple of weeks.