Problem with loading a App on my mobile phone?

TUVOK

I have a Lenova  Moto plus 5 mobile phone, I've been trying to download the "Chase" bank app, but the message comes up, "phone not suitable for this app" 
Any one any idea what the problem and remedy is?
Thanks for any /all replies.

The_Unready

Is there somewhere on the App section of the Chase website that could give you a clue ( minimum requirements, etc)?

Jenni_D

What version of Android does your phone run? (The Chase apps I've seen say they require Android 8.0 or higher).

If you install and run the SafetyNet "attest" app, what results do you get? (Typically everything needs to be "green" for a banking app to work).

flaneurs_lobster

Chase mobile apps need Android 8.0 and up. The Moto G5 Plus (?) shipped with 7.0. Has your phone upgraded to a later version?

TUVOK

Many thanks for reply's, I'll check out your advice on level of Android etc.

Neil49

flaneurs_lobster said:

Chase mobile apps need Android 8.0 and up. The Moto G5 Plus (?) shipped with 7.0. Has your phone upgraded to a later version?

The Chase app requires android 8.1 or higher (which you should be ok for) but also 4gb ram and a 64 bit processor.

There's quite a lengthy post in the Mobiles section on this topic. 

Correction - it's in a discussion section! 

https://forums.moneysavingexpert.com/discussion/6349221/phones-that-are-compatible-with-the-chase-app/p1

J_B

Neil49 said:

There's quite a lengthy post in the Mobiles section on this topic. 

And a few here ...

https://forums.moneysavingexpert.com/categories/savings-investments

400ixl

You need the Chase UK app (the Chase App is the US version) which is at https://play.google.com/store/apps/details?id=com.chase.intl

To install it requires both Android 8.1 or higher and the 64bit Android OS (just having a 64bit processor may not be enough if they installed a 32bit OS on it).

To check what OS 32/64 is installed you can use the CPU-Z app from the Google Play Store. Once installed, launch the app, then in the SYSTEM tab look for the Kernel Architecture. This should tell you if it is 64 or 32 bit.

TUVOK

Jenni_D said:

What version of Android does your phone run? (The Chase apps I've seen say they require Android 8.0 or higher).

If you install and run the SafetyNet "attest" app, what results do you get? (Typically everything needs to be "green" for a banking app to work).

Installed the app you mentioned, underneath "Status" a arrow dropping down in red and black, I assume no good?

TUVOK

Although my phone is fairly new, I just think that it's not compatible with the Chase UK app.
Pity, I would have opened an account.
Thanks for the replies and help, much appreciated.