Concert tickets insured euston closed help with claiming via ticket insuranse

soolin

onashoestring said:

It seems you were given poor advice via online chat - do you have screenshoot or transcript of your conversation? 

If you do  - make a complaint to the ticket supplier about the bad advice you were given - including the proof that you were misled by their adviser and that the insurance did not cover the situation that you had explained to the advisor in the online chat . Include copies of the paperwork that shows you could not make a claim on the insurance. Request that in light of the circumstances- the ticket supplier refund for your tickets .

I’m not sure it will be quite that simple, which is why I suggested checking the small print. The CS rep on telephone may well have assumed that OP had booked travel tickets so could comply with small print to show cancellation, but definitely worth a try anyway. 

EDIT: having thought about this I realise it might not be as simple as I thought. I use an over 60 oyster card, before oyster cards were introduced and before I reached the correct age I used a yearly season ticket- so if I had been dependent on only one route to attend something that was cancelled I would not have had cancelled tickets as I would have been using a pre paid pass anyway. in that instance I could not have ever produced any evidence to say a train I had intended to travel on was cancelled. 

TBagpuss

I believe that if you join the Raildar website they maintain statistics of cancelled and delayed trains, but I don't know how far they go back.

You might also be able to get confirmation from your local station, especially if you make clear that you are not seeking compensation for them, simply making an insurance claim.

I think also that if rail was your only travel option due to mobility or other issues you would need to check the small print to see whether that was covered, and possibility also provide proof (for instance, if you check that the National Express / the bus replacement service would have been inaccessible? Of course it's not true for all, but some buses and coaches are now wheelchair accessible, for example