Seven Trent- Over Paying and credit reference hi jinxs

38 Posts

in Water Bills
Hopefully someone has advice or experience of similar.
I am on a water meter with seven Trent, billed every 6 months.
when I get my bills I go online and make monthly payments (40) so my bill is clear in 4 months… leaving 2 months till the next bill. I assumed this would be fine…
I have noticed that they have reported to credit agencies that my account was in arrears for 2 months….on querying this they don’t take online payments into account and if I want them to not do it they want to hold me to ransom at a direct debit price of £40 per month over the 12 months… which will lead to me overpaying them by £140 which is money I could better use on other rising bills!
I don’t want to be trapped into overpaying but I also don’t want them impact my credit score which I am rebuilding… surely it can’t be right that they don’t take into account online payments!
I am on a water meter with seven Trent, billed every 6 months.
when I get my bills I go online and make monthly payments (40) so my bill is clear in 4 months… leaving 2 months till the next bill. I assumed this would be fine…
I have noticed that they have reported to credit agencies that my account was in arrears for 2 months….on querying this they don’t take online payments into account and if I want them to not do it they want to hold me to ransom at a direct debit price of £40 per month over the 12 months… which will lead to me overpaying them by £140 which is money I could better use on other rising bills!
I don’t want to be trapped into overpaying but I also don’t want them impact my credit score which I am rebuilding… surely it can’t be right that they don’t take into account online payments!
0
Latest News and Guides
Replies
If you are getting an exact bill why not simply pay the £160 or whatever it is up front.
their timescale before making reports was two months both of which had payments made online.
likewise my first six month bill is 160 it is likely my second 6 month bill will be similar it is just me living here, so approximately 320 for the year, why would I sign up to a direct debit amount for nearly 500?